Tag Archives: social media

Guardian: Apology to be tweeted 100 times to settle defamation case

In an unusual settlement a Malaysian social activist has reportedly agreed to apologise 100 times on Twitter as part of a defamation case involving a magazine publisher, according to the Guardian.

The penalty has sparked debate among internet users about the pitfalls of social media in Malaysia where authorities have warned people to be more cautious about what they write on blogs, Facebook and Twitter.

The Guardian reports that the case was in relation to allegations made on Twitter by an individual about the publisher which was followed by an apology on the site a few hours later. But a defamation case ensued resulting in the settlement of 100 apologies on Twitter over a three day period.

Read more here…

Dan Slee: Case studies on connecting people with social media [slideshow]

Walsall Council press officer Dan Slee has posted the slideshow from a presentation he gave at the Socitm Learning from Better Connected event in Manchester.

The slideshow takes a detailed look at case studies of social media use by local government and media.

Here’s my preasentation that I’ve posted to Slideshare.

Included on it are:

Some stats on internet use.

Some stats on the mobile web.

A quick map of the Walsall media landscape 2011 and 2005.

A quick case study on engaging with the community through Flickr.

A quick case study on two hyperlocal sites: WV11.co.uk and Pelsall Common People.

How a countryside ranger can tweet from the sharp end.

Some stats on Walsall 24 which saw us live tweet for 24 hours in real time.

See more on Dan Slee’s blog.

Dan Slee on Twitter.

news:rewired on Bundlr

Our good friends from Bundlr in Portugal came over en masse last week for news:rewired, and they built a page dedicated to the event.

You can find tweets, quotes, pictures and video from the day there.

Bundlr is a free tool for online curation, clipping, aggregation and sharing web content.

The idea for the tool actually came about as a way to cover conferences. Founders Filipe Batista and Sérgio Santos, from Coimbra, Portugal, told Journalism.co.uk in February:

After attending a great conference, we thought about ways to show how it really was to be at the event. Share photos, videos, reports and all that was being published online, in a single shareable page. But we couldn’t figure out a simple way to do it.

But now they have. Check it out by way of news:rewired here.

You can see Journalism.co.uk’s own round of blogs from the day at this link, and visit the news:rewired site to find speaker presentations, liveblogs and more.

Media Release: Journalists rate social media as a professional tool

More than three quarters of journalists rate social media as an important professional tool, while almost 90 per cent are using social media more than they were a year ago, according to new research.

The report, based on results of an online survey of more than 900 UK journalists conducted in this month, follows a similar study, published within the past fortnight, which found 47 per cent of journalists used Twitter as a source, up from just 33 per cent last year.

The use of Facebook as a source went up to 35 per cent this year from 25 per cent in 2010.

This survey also looked at the role social media plays in the relationship between journalists and PR professionals and found 45 per cent of journalists believed that PR professionals did not make enough use of social media.

“Journalists have been quick to incorporate social media into their processes for gathering and distributing news,” Financial Times journalist Martin Stabe, author of the report, said in a release.

“But journalists see social media sites primarily as a channel where they can communicate directly with potential sources or engaged members of their audience, without much involvement from PR professionals.”

Research for the report ‘How social media is changing the role of journalists’, commissioned by Daryl Willcox Publishing, found social media an emotive subject. Out of the 922 journalists surveyed, more than 200 made additional comments – “some scathing, slamming social media as a pointless communication channel to manage, and some pointing to the fact they are now dependent on these websites as news sources”.

How the five journalists with the greatest online influence use social media

Ben Goldacre, whose Bad Science blog and column in the Guardian keeps journalists writing about health in check; Hilary Alexander, fashion director of the Telegraph; Jemima Kiss, technology writer at the Guardian; Robert Peston, business editor for the BBC and Mike Butcher, editor of TechCrunch UK have all been ranked by PeerIndex as the five UK journalists with the greatest online influence.

PeerIndex measures social capital using a method very similar to that which Google uses to calculate its page rank. It automatically ranks those with a Twitter account but users can also add LinkedIn, Facebook, Tumblr and Quora accounts.

Here is a snapshot of stats on how the top five people in the list of the UK’s 100 most influential journalists online use social media.

1. Ben Goldacre @bengoldacre

In his own words: “Nerd cheerleader, Bad Science person, stats geek, research fellow in epidemiology, procrastinator.”
All his own tweets? Yes
Followers: More than 114,000
Total tweets: more than 13,500
Following: 765
Average number of tweets per day: 22
Average number of additional followers a day: 258
Facebook: a page with more than 11,000 likes
LinkedIn: no presence

Ben Goldacre’s Twitter account contains a mix of blog posts, retweets, personal opinions and conversations with other users. His behaviour is very active and social, making his feed entertaining and interesting.

2. Hilary Alexander @HilaryAlexander

In her own words: “Fashion and style news from the @Telegraph”
All her own tweets? No, they are also sent by other Telegraph fashion journalists
Followers: Almost 180,000
Total tweets: More than 5,600
Following: 165
Average number of tweets per day: 13
Average number of additional followers a day: 327
Facebook: a page with around 150 likes
LinkedIn: not active

Hilary Alexander is a name journalist who appears on television talking about fashion, hence the substantial following. Her Twitter feed consists of links to her column and comments. There is very little interaction.

3. Jemima Kiss @jemimakiss

In her own words: “Guardian writer, interwebbist and mother, not necessarily in that order. And totally offline, on sabbatical, until 28 May. Ain’t no tweetin’ going on ’til then.” We have spotted the odd rogue tweet, however
All her own tweets? Yes
Followers: More than 24,500
Total tweets: More than 18,000
Following: 581
Average number of tweets per day: 9
Average number of additional followers a day: 35
Facebook: a profile but no page
LinkedIn: 417 connections

Jemima Kiss was the most-followed British journalist on Twitter for a couple of years, but maternity leave allowed others to overtake her, even though she announced her son’s birth online within hours of the fact. When she is active her feed is a very social mix of articles, conversation, pictures and observations.

4. Robert Peston @peston

In his own words: “Business Editor for the BBC”
Followers: More than 36,000
Total tweets: More than 1,400
Following: 171
All his own tweets? Yes, some automated to send links of blog posts
Average number of tweets per day: 16
Average number of additional followers a day: 400
Facebook: a page with 482 likes
LinkedIn: not active

Robert Peston is another “name”. His Twitter account consists extensively of links to articles and observations. However, he does retweet and reference people in his observations even though he is not a conversational tweeter.

5. Mike Butcher @mikebutcher

In his own words: “Editor, TechCrunch Europe: @TCEurope Full bio: mbites.com/contact
All his own tweets? Yes
Followers: More than 24,000
Total tweets: Almost 20,000
Following: 4,429
Average number of tweets per day: 24
Average number of additional followers a day: 30
Facebook: a profile but no page
LinkedIn: +500 connections

Mike Butcher is another conversational tweeter. It can be difficult to find his articles on his Twitter account because he is always retweeting and chatting as well as writing his observations.

Additional reporting by Sarah Booker.

#bbcsms: A round-up of the best blogs on the BBC Social Media Summit

Various delegates from the BBC Social Media Summit last week have spent the weekend writing blog posts reflecting on the two-day event.

If you are looking for a concise round-up of the main points of the day, go to Martin Belam’s notes from the BBC Social Media Summit.

He explains Al Jazeera‘s defence of criticism it received for being part of the story of the Arab uprisings, not just reporting it. He also reports that the New York Times is to experiment with its Twitter feed so that it becomes “a fully human experience without the automated headlines being pumped through it”.

If you want more detail, see Adam Tinworth’s series of live blogs, like this one on the session on technology and innovation.

Dave Wyllie also provides a good session-by-session summary in his core values post. He also reflects:

I left with the feeling that journalism is moving at great speed with some promising entrepreneurs and future figures emerging in their own startups. The rest are working in established businesses or broadcasting.

It’s UK based print I’m worried about, many didn’t even turn up. Maybe they didn’t get the invite or maybe they thought we were full of shit.

The most thought-provoking blog is from Mary Hamilton in her blog #bbcsms: what I learned about ego, opinion, art and commerce. She takes up the repeated use of the term ‘mainstream’.

Perhaps a more honest hashtag would be #bbcmsmsms. But it’s also telling: those who were invited to participate, and thus set the agenda and drive change, were not social media people from the Sun, or from Archant’s local divisions, or from the Financial Times. Of course it’s easier for organisations working with likeminded people to reach a consensus, but in doing so we miss the chance to learn from people outside the echo chamber.

So, like Wyllie, Hamilton also notes the absence of the UK regional news organisations. She goes on to say that issues raised may have been different if they had been there.

Esra Dogramaci of Al Jazeera faced some very hostile questioning on the topic of training people to use citizen journalism tools. Will Perrin of Talk About Local did not. Of course there are hundreds of reasons why the responses were different – not least the potential harm that people in Arabic dictatorships can come to as a result of doing journalism – but one of them is territory. Al Jazeera is invading the “mainstream”. Talk About Local is invading the regional space. If there had been many Archant, Johnston or Trinity Mirror folks there, I think Will would have faced some tricky interrogation too.

She makes some interesting points on the ‘fight to be first’:

There’s still significant opposition to this notion from both individual journalists and news organisations. We fear being scooped. Outside the financial trade press, where being first by a few seconds can move markets, the business model of being first is largely an illusion. In fact, the business model is in being the most widely read, and being first is no longer a guarantee that you will gather the most eyeballs for your effort.

The fight to be first stifles innovation, because it erases partner contributions. Traditional media have always done this with stories. Now we are seeing it with innovations, too – even with innovative ways of using familiar tools. The NYT can commit to their experiment of turning off the auto-feed on their Twitter account; this isn’t new, and it’s in part because other news organisations have succeeded that the NYT can experiment without too much fear of failure.

At the end of the day, Alan Rusbridger claimed that the Guardian invented live-blogging. That stakes a claim, draws a line around an innovation that is simply a new way of using a tool, that has existed for nearly as long as the tool has existed. And suddenly, we are fighting over the origin of the thing, rather than celebrating its existence and finding new ways to use it. Suddenly it’s all about the process, about who scooped who, not about the meaning of the events themselves.

Round and round we go.

In his post #bbcsms and the ethic of the link Joseph Stashko discusses circular arguments. He says that one of sessions adopted the wrong starting point:

So when the session titled ‘Can startups compete with mainstream media?’ began I was somewhat puzzled.

The discussion that followed was very good, but the question was framed in the wrong way. It attempted to compare two different things. They shouldn’t be looking to compete with each other, because it takes us back to a bloggers vs journalists style debate again – the two should look to complement each other rather than compete.

It’s a mindset which seemed to be uncomfortably pervasive throughout the day. As someone remarked to me afterwards “I thought we were over that sort of debate…apparently not”.

He goes on to say:

In 2011 I don’t think we should be asking the questions that are based around what the roles of startups and mainstream media are. Mainstream media have recognisable brands, huge manpower, contacts, prestige and reach. Startups are more nimble, can specialise easily and can get things done quicker.

When I want to start work on a new project, I don’t identify someone who can do things that I can’t and then try and learn all their skills myself – I ask them to come and help me. It’s madness that we’re still having to debate this, but possibly appropriate given that it was held at the BBC.

He asks three questions of the point of such conferences:

How many more case studies of Twitter do we really need?
How many more examples of how you can harness the wisdom of crowds?
And how many more discussions about the futility of mainstream media building their own versions of existing services rather than employing the ethic of the link to connect people to knowledge?

The Media Blog also asks a question in its post journalism, is it ever ‘just a numbers game’? Here it’s worth noting Wyllie’s summary of the session which explains that “the room seemed to divide into two camps: live by your stats to influence your content OR ignore stats for they are perverse and influence you in the wrong ways”.

The Media Blog takes the example of the Daily Mail’s website.

And while it is difficult to cast either extreme of the Mail’s split personality as quality journalism, it is clear that simply chasing clicks with pics and key words is not. For example, a Google search for US socialite and ‘home movie’ star “Kim Kardashian” on the Daily Mail website returns 186,000 results. A search for “Kim Kardashian”+”bikini” returns just 1,000 fewer – 185,000 results – which is still more than results for “David Cameron” and “Gordon Brown” put together.

But asking if journalism and web traffic is ‘just a numbers game’ the post acknowledges that not all stories generate hundreds – let alone hundreds of thousands – of clicks and questions the “business sense” of editorial decisions in only selecting stories which generate hits which “is to assume that all important news would also have the good grace to be popular news”.

Publishers just need to remember the subtle differences between getting more readers to their content and producing content purely to bring in more readers. Somewhere between the two lies a dividing line marked ‘quality journalism’.

So what about the future? Mary Hamilton suggests an opening up:

We need people who take elements not just from journalism but also from other areas: user experience design, anthropology, web culture, psychology, history, games, literature, art, statistics. We need to interrogate journalism with tools outside the journalistic sphere; we need not just to borrow from other disciplines but exchange with them.

And comment below Hamilton’s post expands this further:

Your last point is a valid, and reflects what I took out of the day; innovators and non-mainstream thinkers are looking to be involved, traditional outlets are sitting back and waiting for invites. They should be the ones sending out the innovations.

“With capability comes responsibility”, I believe was one of the finer quotes of the day.

#bbcsms: Risking failure – Mainstream media v start-ups

One of the afternoon panels at the BBC’s Social Media Summit today asked the question: Can mainstream media compete with start-ups in social media innovation?

The panel featured Mark Little of Storyful, which provides a platform for those in the centre of the action to build a story and have it published, and Mark Rock of Audioboo, which enables the recording and uploaded of audio which can then be widely shared and published.

There overall message was that the difference between mainstream media and start-ups is the ability to fail and as a result mainstream media is still in the “electrical age” while start-ups have stepped into the digital.

The BBC itself came in for some criticism. Rock said Audioboo was not allowed to be embedded on BBC website, which he called”ludicrous”.

Individuals are the ones pushing innovation. At some point you will lose them. I don’t think you’ve got the right mindset.

Audioboo

“The BBC should be leading innovation in the UK and it’s not,” he later said. Little added that on this side of the Atlantic he feels there is a different attitude to innovation.

I get the sense that if some test product comes out that doesn’t work it’s destined for the bin. We need to try things all the time.

The other issue he added, is the focus on the word “compete”. It is about collaboration instead, he said, with both sides having valuable lessons to learn from the other.

We’ve worked with YouTube and US organisations and learnt a lot about verification and discovery. I don’t care who’s first to break news, it’s the opposite of what it’s all about, collaboration. On social media you need to learn and move forward. I’m still a little disappointed we’re being asked to choose between gurus … For us it is about seeing the problem with mainstream media and finding the solution.

Experimentation is on the cards at the New York Times, fellow panelist Liz Heron from the New York Times said. nuru massage nyc

We don’t really have any social media guidelines – use common sense and just don’t be stupid. We don’t want to scare people into not using social media to it’s full potential.

Part of the Times’ focus in the near future in this area is to bring social media into the high-impact projects the newsroom is working on, such as it did in the run-up to the Oscars.

New York Times awards season

By collaborating with the Times’ developers it enabled users to personalise the story by voting for their favourites and sharing that information with their ‘friends’ using Facebook.

Facebook will give you a lot of info, so we were able to show what kind of person was going in for the Kings Speech, for example, so got some interesting visualisations. In a way we therefore used a form of gamification to engage users. We want to do more to build platforms around our journalism in this way and allow our content to not only  get distributed further but get some interesting information back on our key readers from it.

She added that Facebook, having “cracked the code” of Twitter, was now the focus for experimentation and innovation.

Our journalists have not figured out how to interact with it just yet. We’re working to bring Facebook journalism onto the main page.

Twitter is not being ignored though, with the New York Times’ “ciborg” account having its autofeed turned off next week as an experiment to take the Times’ participation on the platform “to the next level”.

Telegraph: Injunction bars publication of information on social media

The Telegraph reports that an order has been issued in the Court of Protection which specifically bars the publication of related information on Facebook and Twitter.

This follows the posting of allegations on Twitter related to celebrities who were accused of having sought injunctions to protect their privacy.

Legal experts said they had never seen an injunction which specifically barred publication of information on social networking websites. The order also bars reporters from going within 164 foot (50 metres) of the woman’s care home without permission.

See the Telegraph’s full report here…

NY Times: ‘US editors still don’t want journalists to be human’

The New York Times has an article by Mathew Ingram of Gigaom who feels US news editors seem to be saying “don’t allow your journalists to be human, under any circumstances” when it comes to social media. The article is based on a social media policy overview from the American Society of News Editors which finds that “breaking news on Twitter is not advisable”, according to news editors.

There’s the typical media-industry bogeyman that lies behind most of these policies: the staffer who types things into Twitter without thinking, maybe even (gasp!) breaking news on the social network before his organisation has a chance to craft a story. And what happens then? Chaos! The very foundations of the media industry crumbling, dogs and cats living together — mass hysteria. None of that actually happens, of course, but most traditional media policies seem to harbor the fear that it might.

Ingram goes on to say:

To take just one example, the report mentions the case of Octavia Nasr, a senior editor at CNN with decades of experience in the Middle East, who posted something on Twitter expressing regret that a Hezbollah leader had died. Although he was known as a terrorist, Nasr said he was also a force for tolerance toward women in the region, and that’s why she said what she did. Defensible? Totally, as I wrote at the time. But CNN fired her. The ASNE report uses this as an example of why people should be careful what they say, but I think it’s an example of why organizations like CNN are dinosaurs.

Do people express themselves on social networks? Of course they do. Should they avoid being stupid or offensive? Yes. But to expect them to have no opinions — and then to fire or sanction them when they do — is naive in the extreme.

The report also states that breaking news on Twitter is not advisable — those kinds of reports should be saved for the newspaper, it says, because the purpose of social media is to “drive traffic” to the reporter or editor’s website. So presumably that means New York Times  media reporter Brian Stelter shouldn’t have re-tweeted the news that Osama bin Laden had been killed, and shouldn’t have pointed out how credible the report was because it came from the former Secretary of Defense’s chief of staff.

Ingram’s full article is at this link.

Are the social media policies of UK newsrooms more progressive than the US? Or is the message from editors that journalists should now be human and breaking news should not be the preserve of the newspaper?