Tag Archives: Twitter

David Higgerson: Tweeting FOI requests? ICO got this wrong

Last week we blogged about how the Information Commissioners Office’s had clarified where it stood on the use of Twitter to submit freedom of information requests, confirming that such requests may be valid.

But head of multimedia for Trinity Mirror Regionals David Higgerson wasn’t convinced that this was such a great idea. In a post on his blog he explains why, including the character limit imposed on Twitter, having to make a public request and the chances of a request not going direct to an FOI officer.

So when the ICO says that ‘Twitter is not the most effective channel for submitting or responding to freedom of information requests’ what it should actually be saying is: “Twitter is never a good way to deal with FOI requests.”

Read his post in full here…

Twitter launches HTML5 app for iPad

Twitter has launched an HTML5 app for the iPad that will be rolling out in the next week or so.

Mashable has a photograph of the app showing a two-column display.

HTML5 apps, such as the one launched by the Financial Times in June, are web-based and hosted on a URL rather than available for download from Apple’s iTunes.

https://twitter.com/#!/twittermobile/status/98529320527593472

 

There’s more on web apps v native apps at this link.

#followjourn: @ITVLauraK – Laura Kuenssberg/journalist

Who? Laura Kuenssberg

Where? Laura starts as ITV News business editor in September and already has a Twitter account set up.

Twitter? @ITVLauraK

Just as we like to supply you with fresh and innovative tips every day, we are recommending journalists to follow online too. Recommended journalists can be from any sector of the industry: please send suggestions (you can nominate yourself) to sarah.booker at journalism.co.uk; or to @journalismnews.

Can FOI requests be submitted on Twitter? Yes, says ICO

In its monthly newsletter, sent out yesterday (28 July), the Information Commissioners Office sought to clarify an interesting question: whether or not people can use Twitter to submit freedom of information requests. And the answer is yes.

While Twitter is not the most effective channel for submitting or responding to freedom of information requests, this does not mean that requests sent using Twitter are necessarily invalid. They can be valid requests in freedom of information terms and authorities that have Twitter accounts should plan for the possibility of receiving them.

… The ICO has also been asked whether a request in a tweet that only refers to an authority in an @mention, for example @ICOnews, is really directed to and received by that authority. The ICO’s view is that it is. Twitter allows the authority to check for @mentions of itself, and so it has in effect received that request, even though it was not sent directly to the authority like an email or letter.

According to the ICO the key requirement is the request must state the name of the applicant, which may not be shown in the Twitter name but instead in a linked profile.

But the ICO does warn that if the requester does not give their real name, it is technically not a valid freedom of information request.

Whilst the authority may still choose to respond, the requester should be made aware that the Information Commissioner will not be able to deal with any subsequent complaint.

As for an address, as this is difficult given the limited length of a tweet, authorities are reminded they can ask the requester for an email address in order to provide a full response, or publish the requested information, or a refusal notice, on its website and tweet a link to that.

The ICO does add, however, that requesters are encouraged to use this channel responsibly. “If they do not, the authority could consider using the exemptions for vexatious and repeated requests in section 14 of the Freedom of Information Act”, the newsletter entry states.

Hatip: Andy Mabbet, aka pigsonthewing

How not to get your Twitter account hacked

Twitter has issued advice on keeping your account secure.

It follows a recent case of the Fox News politics Twitter account being hacked.

Hacking is rare, according to Twitter’s blog, but phishing, when a spam message ask for your password, is relatively common.

Here are some recommendations from Twitter.

  • Use a strong password with at least 10 characters and a combination of letters, numbers and other characters for your Twitter account. And use a unique password for each website you use (email, banking, etc.); that way, if one account gets compromised, the rest are safe. A personal email account that is compromised is the second most likely way an intruder gains access to Twitter accounts.
  • Use HTTPS for improved security on Twitter. This is the same encryption technology that allows you to safely make payments online. Learn how to do this here.
  • We recommend linking your phone to your Twitter account. Doing this could save your account if you lose control of your personal email and/or password. Here’s how to do it.
  • If you think your account has been compromised, visit our help page for compromised accounts to find out how to fix it quickly.

For advice on protecting your phone, see Journalism.co.uk’s How not to get your phone hacked blog.

How social referral traffic stats get Twitter figures wrong

A post on TechCrunch suggests tools such as Google Analytics do not give a true picture of the traffic drivers to your news site.

This post by Jonathan Strauss argues Twitter drives perhaps four times as much traffic to sites than Google Analytics suggests.

It demonstrates how Twitter traffic may be categorised separately by Google, such as when it originates from the tweet button and when it is via Twitter.com.

The article goes further and explains that Twitter may act like a TV ad to provide the drip, drip effect of product (or news story) awareness.

This happens with other marketing campaigns, too. Often you hear a radio ad, see a TV ad or read an article in a magazine and you type the results into Google to find out more details about the product or service. The problem is that marketers assume that Google drove the traffic. They did not. So you ramp down your TV or print campaigns and suddenly your search volume goes down.

The post also questions whether LinkedIn should be seen as such an important traffic driver after this post on TechCrunch reported LinkedIn drives more traffic to its site than Twitter.

Many tweets are now being sent to LinkedIn and then the publisher assumes that the source of the referral is LinkedIn. In some ways it is because that’s where your user engaged the content. But get rid of the tweet and you get rid of the referral traffic in the same way as I described the loss when you cancel your TV commercial.

So when I see MG Siegler announce that LinkedIn is sending more traffic to TechCrunch than Twitter – I’m not so sure. I understand why he would think that – Google Analytics tells him so. But I’ll bet a hefty amount of LinkedIn clicks were originated on Twitter. And I’ll bet a whole lot of TechCrunch “direct” traffic is from Twitter.

LinkedIn may be powered by Twitter and that should be recognised. LinkedIn Today should not be discredited so easily, however. Success for a site with LinkedIn Today depends on it striking a deal with the business development team at LinkedIn and becoming one of its preferred industry sites.

Getting your news on LinkedIn’s aggregated news site which launched in March makes a notable difference. BBC News is one of the sites on LinkedIn Today and has seen a tenfold rise in traffic in the last six months, rising from around 20,000 referrals in January to more than 200,000 referrals from LinkedIn in June.

In order to get a clear picture of your social referrals, the article on TechCrunch states you need a unique URL for each share behaviour.

So if you click on a ‘tweet this’ button on a website to send an article to your friends, that link needs to be individual to you and to that exact share instance. By making the URL link unique to its point of generation you can then track it better as it spreads to other sites.

And importantly when anybody else then shares the link to this site it maps out a “parent/child” link relationship. So if the original tweet was on Twitter and then somebody builds a ‘tweet this’ from a product like LinkedIn, you can still tell that the original source of the the story was Twitter. Call it, “last mile social media attribution” and when you’re a brand spending money on products and marketing you need to know this.

Many sites understand the exact value that reader brings. And if, say, a referral from Facebook or Twitter results in less time on the site and fewer page views than a reader coming via Google, they are less valuable to you if you make your money through advertising.

At a recent conference organised by ABC, Ashley Friedlein, CEO and founder of Econsultancy explained how his firm has given a monetary value to each reader coming via Twitter, Facebook, email referral, direct mail, etc. A referral from Twitter for consultancy is worth 11 pence, a reader coming from an email is worth 58 pence, and direct mail brings a higher value to the company, Friedlein explained.

It is clear that much depends on having very accurate analytics. The TechCrunch article suggests awe.sm, another option is Twenty Feet.

But it’s worth remembering that “the story is never quite as simple as the data might lead you to believe”, as Strauss said in the TechCrunch post.

Traffic from LinkedIn to BBC News jumps tenfold in six months

Traffic from LinkedIn to BBC News has jumped from around 20,000 referrals in January to over 200,000 in June, the BBC has revealed.

“Referrals from LinkedIn have increased rapidly over the past few months, but they’re nowhere near the level of referrals we get from Twitter,” a spokesperson from the BBC told Journalism.co.uk.

“Indeed in June, LinkedIn was still behind Facebook, Reddit, Twitter, StumbleUpon and Drudge Report in terms of referrals.”

The figures suggest the dramatic rise in LinkedIn referrals – from 41,278 in April to 164,869 in May – is due to LinkedIn Today, LinkedIn’s aggregation news site which launched in March.

LinkedIn Today has been attributed by TechCrunch as the reason why LinkedIn is now a more important traffic driver than Twitter for its site. Those stats that have been further debated in an article on TechCrunch this week, which questions LinkedIn as a traffic driver as it is powered by Twitter. “Get rid of the tweet and you get rid of the referral traffic,” the article states.

The LinkedIn share button being added to many news sites also deserves recognition as a traffic driver.

Line graph of Twitter and LinkedIn referrals to BBC News. Click on the visualisation to see exact the figures.

LinkedIn Today features industry news for sectors such as ‘online media’, ‘public relations’ and the ‘publishing industry’.

LinkedIn users can also follow particular news sites, such as BBC News, the fourth most popular website in the UK, and the only UK-owned website out of the top four. It is curated by people within that industry based on shares on Twitter and LinkedIn. So a story becomes top story when enough people within the industry retweet and share it.

In order to become news source on LinkedIn today, news sites must contact LinkedIn’s business development team.

BBC News may have received a boost from LinkedIn Today but unlike for TechCrunch, which is a great fit for LinkedIn with its mix of technology and business news, the BBC site has a much wider scope. That is perhaps why the stats show that last month Twitter provided five times as many readers to BBC News, with more than one million referrals a month.

There is more on LinkedIn and how journalists can get the most out of the social network in this week’s podcast.

MediaGuardian: BBC seeks to prevent stars leaking information on Twitter

Senior BBC executives are campaigning for actors, writers and other talent to be prevented from Tweeting about the details of their work, Media Guardian reports.

An anonymous senior executive cited in the report claims that “conversations have started” about adjusting contracts to protect the broadcaster from stars revealing confidential details of forthcoming programmes.

The move reportedly follows recent leaks including Sophie Ellis-Bexter disclosing that she would be appearing on Ricky Gervais and Stephen Merchant’s new comedy Life’s Too Short alongside Sting, and Stephen Mangan’s revelation that drama Dirk Gently had been recommissioned and Armando Iannucci’s similar announcement about The Thick of It.

A spokesperson for the BBC said today: “We have clear guidelines for personal and professional use of Twitter and social media, all available online. Most talent tweeting fall under the personal usage bracket, and are advised by their agents/producers and we encourage them to read our guidelines.”

Full report on Media Guardian at this link.

The current BBC Twitter guidelines can be found at this link.

 

Fox News Twitter account hacked, claims Obama is dead

Fox News has apparently fallen foul of hackers, with its @foxnewspolitics feed being used to spread false rumours about Barack Obama being shot and killed.

Earlier this morning, the account announced: “Just regained full access to our Twitter and email”, before embarking on a series of tweets that announced fake details about Obama’s death.

http://twitter.com/#!/foxnewspolitics/status/87766219251388416

http://twitter.com/#!/foxnewspolitics/status/87767012222316544

http://twitter.com/#!/foxnewspolitics/status/87767953528983555

http://twitter.com/#!/foxnewspolitics/status/87768738866266112

http://twitter.com/#!/foxnewspolitics/status/87769962151817216

 

The most recent tweet bids Joe Biden good luck as the “new President of the United States”.

It remains unclear whether Fox News has regained control over the account.

Gizmodo have reported that @TheScriptKiddie and @ScriptKiddi3s (both now suspended) have claimed responsibility for the attack.