Category Archives: Editors’ pick

How newspapers can use Facebook more effectively

The New York Times, which is conducting an experiment and no longer sends automated tweets, has admitted it has not yet “cracked the code” of using Facebook, according to Liz Heron, social media editor of the newspaper, speaking at the BBC Social Media Summit.

Our journalists have not figured out how to interact with it just yet. We’re working to bring Facebook journalism onto the main page.

The NY Times has started experimenting with “gamification”.

Facebook will give you a lot of info, so we were able to show what kind of person was going in for the Kings Speech, for example, so got some interesting visualisations. In a way we therefore used a form of gamification to engage users. We want to do more to build platforms around our journalism in this way and allow our content to not only get distributed further but get some interesting information back on our key readers from it.

So what else can the newspaper – and all brands – learn from Facebook success stories?

Mashable has published an article on “eight brands that have found success on Facebook and what we can learn”. Here are its eight lessons.

1. Ask your staff, customers, vendors, and partners — who already know you and like you — to “Like” your Facebook page first.

2. Ask a lot of questions. You’ll get valuable feedback, plus you’ll be more likely to appear in your fans’ newsfeeds.

Here’s another article from 10,000 Words to tell you how to use Facebook’s new questions feature to do just that.

3. Share lots of photos, and ask your fans to share photos. Facebook’s Photos remain the most viral feature of its platform.

4. Find the resources to respond to your fans questions and inquiries.

5. If you have a physical location, use Place Pages and Deals to drive traffic through your doors.

6. Know your audience well, and when you make a mistake, quickly own up, do right by your audience and fix the problem.

7. Integrate Facebook outside of your Fan Page, on your website, in as many places as you can. Create more compelling opportunities for people to buy your product based on their friends’ Likes.

8. Find synergy with other organizations and entities, and then work together to promote each other’s Facebook pages so that everyone benefits.

Mashable’s full post with examples is at this link.

Nieman Lab: What we can learn from US sports journalists

Nieman Journalism Lab has an interesting post on recent innovations in online sports writing in the US.

Tim Carmody argues that all journalists, not just sports writers, can learn from developments the other side of the Atlantic.

The post directs us to SportsFeat “spotlighting well-crafted longform sports and sports-related writing”. Carmody explains that “most of the stories are current, but others reach into the archives even as they relate to the day’s news”.

Other sites to watch are Quickish, an aggregator of tweets and and SB Nation, which describes itself as “news, scores and fan opinion powered by 305 sports blogs” and a site former Engadget editor Joshua Topolsky, who is involved on the technology side, cites as “a testbed and lab for some of the newest and most interesting publishing tools I’ve ever seen”.

If there’s a common thread to all of these moves, it’s hybridisation and metastasis. The tools that drive compelling sports journalism on the web aren’t limited to sports. Nor are they exclusively held by sportswriters working for independent media companies.

As Rob Neyer wrote when he moved from ESPN to SB Nation, the new ethos in sports journalism, as elsewhere, seems to be breaking down the distinction between “us” and “them”. And this is a distinction that you can interpret much more broadly than one between writers and readers, pros and amateurs, sportswriting and non-sports writing. When the walls tumble, they tumble everywhere.

My bet is that this will be good for everyone – not just sports fans, sportswriters, and smart media companies, but everyone looking for new ways to read and write smart material on the web.

Nieman Lab’s full post is at this link.

#bbcsms: A round-up of the best blogs on the BBC Social Media Summit

Various delegates from the BBC Social Media Summit last week have spent the weekend writing blog posts reflecting on the two-day event.

If you are looking for a concise round-up of the main points of the day, go to Martin Belam’s notes from the BBC Social Media Summit.

He explains Al Jazeera‘s defence of criticism it received for being part of the story of the Arab uprisings, not just reporting it. He also reports that the New York Times is to experiment with its Twitter feed so that it becomes “a fully human experience without the automated headlines being pumped through it”.

If you want more detail, see Adam Tinworth’s series of live blogs, like this one on the session on technology and innovation.

Dave Wyllie also provides a good session-by-session summary in his core values post. He also reflects:

I left with the feeling that journalism is moving at great speed with some promising entrepreneurs and future figures emerging in their own startups. The rest are working in established businesses or broadcasting.

It’s UK based print I’m worried about, many didn’t even turn up. Maybe they didn’t get the invite or maybe they thought we were full of shit.

The most thought-provoking blog is from Mary Hamilton in her blog #bbcsms: what I learned about ego, opinion, art and commerce. She takes up the repeated use of the term ‘mainstream’.

Perhaps a more honest hashtag would be #bbcmsmsms. But it’s also telling: those who were invited to participate, and thus set the agenda and drive change, were not social media people from the Sun, or from Archant’s local divisions, or from the Financial Times. Of course it’s easier for organisations working with likeminded people to reach a consensus, but in doing so we miss the chance to learn from people outside the echo chamber.

So, like Wyllie, Hamilton also notes the absence of the UK regional news organisations. She goes on to say that issues raised may have been different if they had been there.

Esra Dogramaci of Al Jazeera faced some very hostile questioning on the topic of training people to use citizen journalism tools. Will Perrin of Talk About Local did not. Of course there are hundreds of reasons why the responses were different – not least the potential harm that people in Arabic dictatorships can come to as a result of doing journalism – but one of them is territory. Al Jazeera is invading the “mainstream”. Talk About Local is invading the regional space. If there had been many Archant, Johnston or Trinity Mirror folks there, I think Will would have faced some tricky interrogation too.

She makes some interesting points on the ‘fight to be first’:

There’s still significant opposition to this notion from both individual journalists and news organisations. We fear being scooped. Outside the financial trade press, where being first by a few seconds can move markets, the business model of being first is largely an illusion. In fact, the business model is in being the most widely read, and being first is no longer a guarantee that you will gather the most eyeballs for your effort.

The fight to be first stifles innovation, because it erases partner contributions. Traditional media have always done this with stories. Now we are seeing it with innovations, too – even with innovative ways of using familiar tools. The NYT can commit to their experiment of turning off the auto-feed on their Twitter account; this isn’t new, and it’s in part because other news organisations have succeeded that the NYT can experiment without too much fear of failure.

At the end of the day, Alan Rusbridger claimed that the Guardian invented live-blogging. That stakes a claim, draws a line around an innovation that is simply a new way of using a tool, that has existed for nearly as long as the tool has existed. And suddenly, we are fighting over the origin of the thing, rather than celebrating its existence and finding new ways to use it. Suddenly it’s all about the process, about who scooped who, not about the meaning of the events themselves.

Round and round we go.

In his post #bbcsms and the ethic of the link Joseph Stashko discusses circular arguments. He says that one of sessions adopted the wrong starting point:

So when the session titled ‘Can startups compete with mainstream media?’ began I was somewhat puzzled.

The discussion that followed was very good, but the question was framed in the wrong way. It attempted to compare two different things. They shouldn’t be looking to compete with each other, because it takes us back to a bloggers vs journalists style debate again – the two should look to complement each other rather than compete.

It’s a mindset which seemed to be uncomfortably pervasive throughout the day. As someone remarked to me afterwards “I thought we were over that sort of debate…apparently not”.

He goes on to say:

In 2011 I don’t think we should be asking the questions that are based around what the roles of startups and mainstream media are. Mainstream media have recognisable brands, huge manpower, contacts, prestige and reach. Startups are more nimble, can specialise easily and can get things done quicker.

When I want to start work on a new project, I don’t identify someone who can do things that I can’t and then try and learn all their skills myself – I ask them to come and help me. It’s madness that we’re still having to debate this, but possibly appropriate given that it was held at the BBC.

He asks three questions of the point of such conferences:

How many more case studies of Twitter do we really need?
How many more examples of how you can harness the wisdom of crowds?
And how many more discussions about the futility of mainstream media building their own versions of existing services rather than employing the ethic of the link to connect people to knowledge?

The Media Blog also asks a question in its post journalism, is it ever ‘just a numbers game’? Here it’s worth noting Wyllie’s summary of the session which explains that “the room seemed to divide into two camps: live by your stats to influence your content OR ignore stats for they are perverse and influence you in the wrong ways”.

The Media Blog takes the example of the Daily Mail’s website.

And while it is difficult to cast either extreme of the Mail’s split personality as quality journalism, it is clear that simply chasing clicks with pics and key words is not. For example, a Google search for US socialite and ‘home movie’ star “Kim Kardashian” on the Daily Mail website returns 186,000 results. A search for “Kim Kardashian”+”bikini” returns just 1,000 fewer – 185,000 results – which is still more than results for “David Cameron” and “Gordon Brown” put together.

But asking if journalism and web traffic is ‘just a numbers game’ the post acknowledges that not all stories generate hundreds – let alone hundreds of thousands – of clicks and questions the “business sense” of editorial decisions in only selecting stories which generate hits which “is to assume that all important news would also have the good grace to be popular news”.

Publishers just need to remember the subtle differences between getting more readers to their content and producing content purely to bring in more readers. Somewhere between the two lies a dividing line marked ‘quality journalism’.

So what about the future? Mary Hamilton suggests an opening up:

We need people who take elements not just from journalism but also from other areas: user experience design, anthropology, web culture, psychology, history, games, literature, art, statistics. We need to interrogate journalism with tools outside the journalistic sphere; we need not just to borrow from other disciplines but exchange with them.

And comment below Hamilton’s post expands this further:

Your last point is a valid, and reflects what I took out of the day; innovators and non-mainstream thinkers are looking to be involved, traditional outlets are sitting back and waiting for invites. They should be the ones sending out the innovations.

“With capability comes responsibility”, I believe was one of the finer quotes of the day.

Guardian: Hunt rules out new privacy law

Culture secretary Jeremy Hunt has ruled out the introduction of a new privacy law, the Guardian reported today, following a meeting with justice secretary Ken Clarke.

This comes before the conclusion of a review of the use of superinjunctions by a special committee chaired by Master of the Rolls Lord Neuberger, and expected shortly.

Hunt admitted the current situation was “bordering on farce”. Numerous gag orders have been granted to footballers, celebrities and other public figures and some of their names published on Twitter anyway.

After meeting with Clarke, Hunt said: “I don’t believe a privacy law is the way forward. We’re not minded to have a new privacy law but we’re not ruling out the need for legislative changes.”

See the full report here…

Earlier today the alleged details of a superinjunction obtained by former RBS chief Sir Fred Goodwin were raised in the House of Lords by Lib Dem peer Lord Stoneham, who was protected under parliamentary privilege.

David Higgerson: Journalists must keep pushing for open data

David Higgerson, head of multimedia for Trinity Mirror Regionals, has published the address he made about data journalism at the FutureEverything conference in Manchester last week, making some interesting points.

Higgerson says that for journalists the biggest challenge is going to keep “pushing” for data to become available.

Councils have to issue details of all spending over £500 – but some councils have decided to publish all spending because it’s cheaper to do so. As journalists, we should push for that to happen everywhere.

FOI is key here. The more we ask for something under FOI because it isn’t freely available, the greater the chance its release will become routine, rather than requested. That’s the challenge for today’s data journalists: Not creating stunning visualisations, but helping to decide what is released, rather than just passively accepting what’s released.

Read his post in full here…

Journalism.co.uk is running a one-day digital journalism conference looking at data in the news industry next week at Thomson Reuters. news:rewired – noise to signal will take place on Friday 27 May. You can find out more information and buy tickets by following this link.

CPJ: Call for freedom for detained journalists after releases from Libya and Iran

The Committee to Protect Journalists said the latest release of foreign journalists being detained in Iran and Libya “is a very positive development”, but repeated its call for the release of others.

Yesterday it was confirmed that Al Jazeera journalist Dorothy Parvaz was released after being detained in Syria and then deported to Iran, while four journalists detained in Libya last month, including a British freelancer, were also released this week. Details of the whereabouts of a fifth journalist reported to have been detained in Libya at the same time, UK-based photographer Anton Hammerl, remain unknown.

“We are relieved that these journalists are free. It is now time for the Iranian and Libyan authorities to review the cases of dozens of journalists who remain imprisoned mainly for attempting to report on historic developments in the Middle East and North Africa,” said CPJ executive director Joel Simon.

According to the CPJ Iran, together with China, is the world’s top jailer of journalists with at least 34 in prison.

Media release: Chris Ellis appointed MD of digital for Trinity Mirror nationals

Chris Ellis

Trinity Mirror today announced the appointment of Chris Ellis to a newly created role of managing director, digital, within its nationals division.

The former senior vice president and chief operating officer for Europe at MySpace will be responsible for increasing digital growth, according to a release.

Chris Ellis, said: “I’m delighted to be joining Trinity Mirror. I’m excited by the opportunity to lead the new dedicated digital group which, together with such a strong editorial heritage and passionate consumer base, means the company is well positioned to take full advantage of the growth of all things digital.”

Al Jazeera calls for answers on whereabouts of journalist Dorothy Parvaz

Questions about the whereabouts of Al Jazeera English journalist Dorothy Parvaz remain unanswered this week, after going missing upon her arrival in Syria in April. Earlier this month Journalism.co.uk reported that Al Jazeera claimed to have been given information that Parvaz had been deported to Iran.

But on Saturday Al Jazeera reported that Iran’s foreign minister Ali Akbar Salehi said he had no information about her whereabouts.

Asked on Saturday whether Syria had handed over the journalist, Salehi said: “I have no information.” Salehi, speaking to Al Jazeera, had previously urged Syria to investigate Parvaz’s case.

In a statement Al Jazeera said it is continuing to call for information about the journalist’s whereabouts, access to her, and for her immediate release.

Though Ali Akbar Salehi, Iran’s Foreign Minister, has said he has no information about her whereabouts, Al Jazeera has requested information from a number of ministries in Tehran in order to secure Dorothy’s release.

Yesterday, according to reports today such as this article by the Financial Times, Iran’s foreign ministry spokesman Ramin Mehmanparast told reporters in a press conference that finding information on the “condition” of Parvaz is “important” for the country, but “stopped short of admitting that Ms Parvaz was in Iran”.

Mr Mehmanparast said that Ms Parvaz had attempted to enter Syria on “an expired Iranian visa” and “without a journalist visa” to report “clandestinely” to cover protests on behalf the Qatar-based broadcaster.

Telegraph: Lawyers apply for access to Sun journalists’ emails and texts

Lawyers acting for a footballer at the centre of a superinjunction have applied for an order to gain access to emails and text messages sent by former editor of the Sun Kelvin Mackenzie and the paper’s employees, the Telegraph reports.

This follows comments made by Mackenzie on BBC Radio 4’s Today programme in relation to superinjunctions in general, when he said that when he gets texts asking who the people are – “I always reply who it is”, he said.

All the time I get flooded by readers emails every week asking for the name, and sometimes I give it and sometimes I don’t.

At the time he said he responds “despite the fact I’ve been warned by various judges and lawyers that I face the prospect of contempt of court and the prospect of going to jail”.

In the Telegraph’s report Richard Spearman QC, for News Group, is quoted as saying that the application “was disproportionate”.

“It is a very major incursion into (Sun employees’) rights and News Group as a media organisation,” said Mr Spearman. “It is wholly unprecedented to ask for an order in this way, on the basis of such flimsy evidence and to such a large extent.”

Point to Point: Why SEO shouldn’t get the blame for boring headlines

The Point to Point blog has an excellent article about how witty headlines and SEO can go hand-in-hand. Dominic Litten explains how many news sites have the ability to put the SEO-friendly headline in a separate field to the witty headline.

For many journalists, SEO = headline + keyword stuffing. It’s all they know. However, if journalists really want to know and understand how SEO can help them and their publications they should worry a lot less about the importance of headlines and focus on their company’s sitemaps, site architecture, endless duplicate content, internal linking and the like.

Litten goes on to say:

We get the love for your headlines, we’re just over it. SEO didn’t kill the cute headline, the click did. The sheer volume of content, growing exponentially and shared on social media, rendered the witty and non-descriptive headline useless. We consume media so radically differently than we once did, so why are some  journalists clinging to out-dated best practices?

The full article is at this link.