Advancing the story takes a look at the work of Alicia Shepard, ombudsman for National Public Radio (NPR).
While summing up Shepard’s approach to the role, the post raises an interesting point about transparency/the role of the ombudsman at a time of dwindling newsroom resources:
“It’s no doubt hard to justify spending money on an ombudsman when the newsroom budget is being slashed. And it’s easy to dismiss an ombudsman’s defense of his value as simply self-interest. But there’s a difference between having citizens point out errors and flaws, and having an independent observer inside a news organization with ‘a hall pass and a platform,’ as New York Times executive editor Bill Keller describes an ombudsman,” writes ATS.
What price transparency? Or can readers pointing out corrections and clarifications be better used at a time of limited resources?