BBC insiders have spoken out about “endemic problems” with technology at the new MediaCity facilities in Salford, which have led to a series of errors including one unfortunate captioning mistake that saw a child being labelled as a recovering alcoholic.
“Once a mistake has been entered into the computer, the director in the TV gallery can do nothing to stop it. The software won’t allow it,” a source told The Register.
Other problems include failing clocks and non-responsive robotic cameras. The problems have so far affected BBC North West programmes, but BBC Breakfast is also moving into the studio complex shortly.
The BBC response is: “It wasn’t a technical error but rather just a simple case of people getting used to the new systems. With the introduction of any new systems, teething problems are to be expected.”
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