Category Archives: Online Journalism

Jeff Jarvis: ‘Journalism has a model built on entitlement and emotion, not economics’

Jeff Jarvis keeping an eye on City professor George Brock. Image: Wannabe Hacks

Journalism is labouring under a business model based on entitlement and emotion, not economic reality, said leading media commentator Jeff Jarvis today at City Unversity’s Sustaining Local Journalism conference.

We need to understand the business model. I’m tired of the argument that journalists ‘should’ be paid, what successful business model was ever built on the word ‘should’?

Virtue is not a business model, just because we are doing good things that doesn’t mean we should be paid.

He said it was a model in need of disruption.

Some of my colleagues don’t like it when I use that term, disrupt. But welcome to the jungle.

We are a business that has to add value to the community in order to extract value back.

Jarvis set out three ways he thought that hyperlocal sites could make money in a difficult market space:

Developing new products and services to sell
Events (he cited US blogs running flea markets and buying club events)
The creation of sales networks

He only elaborated properly on the last of these, saying that individual bloggers are usually too small to interest city-wide advertisers but grouping together in a network can make them much more of a force to be reckoned with. “When it comes to journalism, he said, “we are better off doing things together”.

Philip John, director of the Lichfield Blog, blogged in March about the need for hyperlocal sites to build networks, writing that they bring about “a sort of collective consciousness whereby an improvement to one site is an improvement to all”.

With the likes of Addiply founder Rick Waghorn and Talk about Local’s Will Perrin acknowledging earlier in the day that just turning a profit as a local or hyperlocal blogger in the UK was rare, it was surprising to hear Jarvis talking about local blogs in US cities of 50,000–60,000 turning over $200,000 a year.

Jarvis admitted that is was a hard slog for hyperlocal sites to bring in ad money, but argued that there was a return in building networks. Giving AOL’s huge hyperlocal network Patch as an example, he said Patch was hiring a journalist for each of it 150 sites and paying them $40,000 a year. AOL wouldn’t be doing that if it didn’t think there was ad money there.

Asked whether journalists should be concerned about conflating journalism and sales – a recurring theme of the conference – Jarvis cited the example of Rafat Ali, founder of paidContent, who he said “had to go out and sell the ads at first, but retained his own moral compass”.

“It is probably our job as educators to guide students in these things”, he said, adding that in the end it is all down to credibility, which can be maintained even if a journalist is pitching in with the business side of things. Maintaining credibility is vital, he warned.

“If you lose credibility you lose your value.”

Also from today’s #citylocal conference: Hyperlocal ad sales and ‘the age of participation’

You can see a Chirpstory of some of the best tweets of the day at this link.

#citylocal: Hyperlocal ad sales and the ‘age of participation’

Community participation is key to selling ads around local and hyperlocal content, Rick Waghorn told the audience at today’s Sustaining Local Journalism conference.

Waghorn, who founded local ad sales platform Addiply, cited the example of Howard Owens, publisher of New York hyperlocal site the Batavian.

Owens, he said, was a “hyperlocal superman” for turning a profit from ads on his site. The reason for Owens’ success? P2P. That’s “person-to-person”. Waghorn praised Owen for participating in the community that he covers, knowing the people, and knocking on doors to get ads.

It’s P2P that will make hyperlocal ad sales profitable, said Waghorn, not algorithms.

Borrowing a term from Emily Bell, he said that we are in “the age of participation”.

Editorial is participative and local, why shouldn’t advertising be?

But Owens’ is a rare case, said Waghorn, stressing that hyperlocal publishers in the UK need to get more comfortable with participating in the community for ad sales.

We can’t all be Howard Owens. You look around the hyperlocal scene in the UK and the art of selling is lost on most people. Is is a different, different trade craft to finding a story.

It strikes me as odd that most people would be more comfortable doing a death knock than going into a local pizza parlour and asking for a 10 quid ad. Why? That seems odd to me. I know what I’d rather do.

Waghorn’s said his own ad platform, Addiply, could help publishers reach out to their communities to make ad sales.

It’s a bottom-up ad solution that, in our tiny, tiny way goes into battle with the adsenses and all the big betworks.

And bottom up solutions are what works, he said, “the world is turning upside down”. Citing Howard Owens again, Waghorn claimed that the door-to-door salesman is the missing link for hyperlocal ad sales. He contrased Owens’ approach with that of the big hyperlocal networks like AOL’s Patch.

I’m not Patch, descending down to you from on high, I am the one knocking on your door. Knocking on your door seven or eight times before you give me an ad.

Waghorn’s message? Journalists will knock on doors to ask about deaths, and will knock on doors looking for stories, and if they want to make hyperlocal pay they will have to start thinking about ad sales the same way.

That message was echoed by Will Perrin of Talk About Local, who called the Guardian’s sales approach to advertising on its recently-closed Guardian local sites “very odd”.

If you want to sell ads around local content you have to have a team there on the ground.

Tweets tagged with the #citylocal hashtag can be seen in this Chirpstory.

City University research shows rapid growth of personalised news services

Automatic personalised news services in UK and US are growing at three times the rate of reader customisation services, according to new report.

Research published by City University today, as carried out by senior lecturer in electronic publishing Neil Thurman, suggests that from 2007 to 2009, personalisation by readers only grew by 20 per cent.

In comparison passive personalisation, where news websites filter and recommend articles based on user browsing behaviour “is outstripping active user customisation by a factor of three” with 60 per cent growth. And since then, Thurman told Journalism.co.uk, a third study at the end of last year appears to show the trend continuing, with social media and mobile playing an increasing role in adding personalisation functionality.

The research was carried out through a series of interviews with senior editors of major news outlets in the UK and US, including Times Online and BBC News Interactive, as well as content analysis of the news sites of these organisations.

This included features such as widgets and SMS alerts, as well as homepage customisation and “contextual recommendations” where contextually-related links are automatically generated from individual stories to other content.

“Although some are saying that personalised news sites are ‘all the rage’, this research is a warning to new sites like Trove, that readers are reluctant to take on the role of editorial selection, and still enjoy serendipitous discovery,” Thurman said in a release today.

Ten pros and cons for Facebook comments

This tweet inspired a conversation:

http://twitter.com/#!/baekdal/status/65699876276666368

It is 10 weeks since Facebook overhauled its comments system, which allows websites to install a plugin to enable anyone logged into a Facebook account or with a Yahoo ID to comment.

The comment also appears in on friends’ news feeds on Facebook so has the potential to drive additional web traffic.

So what are the pros and cons?

1. More comments

Denmark-based Thomas Baekdal, founder and editor-in-chief of Baekdal.com, a business magazine about new media, media strategies, and trends, and 42concepts.com, a design magazine, has found the switch from commenting system Disqus to Facebook’s plugin has paid off by increasing comments by 800 per cent. But he has only switched one of his two sites. He added the widget for Facebook Comments for 42concepts.com but not to Baekdal.com.

This is an important thing to keep in mind. I did not change the commenting system for the business section – only for the design articles. There is a huge difference between the two – both on audience, and market.

The design content is also less about creating articles, and more about a “visual experience”. They are specifically designed to tell the story through the images. This makes 42Concepts the perfect target for people on Facebook.

Stories like this lovely example on the ‘yarnbombing’ of potholes.

Facebook Comments resulted in 10,000 comments in the first 30 days for showbiz, entertainment and media news site Digital Spy. That’s an average of 333 comments a day.

Tom Miller, community manager, told Journalism.co.uk that Digital Spy was not using a comments system (such as Disqus) before introducing Facebook Comments and encouraged commenting by directing readers from their forums, which are among the 25 most popular forums worldwide with 50 million posts, according to Miller.

2. Quantity doesn’t mean quality

Baekdal said Facebook Comments works for content that is suited to ‘snacking’.

We all know the Facebook behaviour encourages snacking (while Twitter is far more serious). The quality of comments also reflects that. Most of them are, ‘woooo!!!’, ‘omg!!’, ‘nice’, ‘cute’, ‘g0oo0o00o0od’, etc.

People do not actually comment, they express a feeling. There are no discussions.

But the result is staggering. As I tweeted, I have seen a 800 per cent increase in comments.

3. Increased web traffic

Web traffic is up for 42concepts.com as a result, Baekdal said.

Because each comment is shared on Facebook by default, the traffic from Facebook is up 216 per cent (but still only accounts for two per cent of the total traffic whereas StumbleUpon accounts for 62 per cent).

So have comments driven traffic to Digital Spy? Miller said:

I don’t think we can attribute traffic directly to Facebook Comments, but we did just have a record month with 9.84 million unique users in April.

4. Comments are attributed to a person

One big difference from using a system like Disqus is that Facebook comments are always attributed to a person, weeding out spam but also potentially reducing commenting from people who like to hide behind anonymity.

Digital Spy said Facebook’s commenting system is partly self-policing in nature. “People aren’t too controversial as they know mother-in-law will be reading what they write,” Miller said.

Baekdal told Journalism.co.uk that he’s only deleted one comment so far.

5. Comments with bad language are hidden

Facebook Comments has a language stalker tool which immediately hides comments with bad language. You can also opt to apply a grammar filter to add punctuation and expand “plz” to please and dont to “don’t”.

6. Moderation can take time

Digital Spy has found that moderating 10,000 comments a month takes time with four administrators taking half an hour whenever they can to post-moderate. Baekdal, on the other hand, only occasionally checks comments and spends an average of  just 30 seconds a day scrolling through.

Larger organisations like MTV and ITV outsource a service such as eModeration to cope with the number or comments.

7. It lends itself to post-moderation

Both Miller and Baekdal post-moderate and many news sites prefer pre-approval of comments to offer more content and legal control

8. You can enter the discussion

“Another advantage is that you have your Facebook page linked to your account,” Miller said, so that if two people are having an argument you can add a post. “It’s amazing, people do listen,” he added.

9. The backend system of Facebook Comments not user friendly

Miller said the backend of the Facebook system is “a bit of a mess” but believes Facebook will improve. “You can’t always see what article the comments have been posted to,” Miller explained.

“That is certainly true,” added Baekdal. “Administrating Facebook Comments is not a usable experience. It’s engineered, it is not designed to fit into people’s workflows. It’s very hard to see where a comment goes. It hard to track, it takes a lot of steps to moderate.”

10. It is suitable for ‘snackable content’ but not for all types of site

Baekdal has this advice based on thinking about his two websites:

I would advise people to test it. But as a strategy, I think Facebook comments fits well with “snackable content” and content that invokes feelings. I do not think it would work well for a site like the Financial Times.

Find out how to add Facebook Comments here.

To install Facebook Comments into WordPress click here.

Related articles:

Facebook: Our Comments Plugin Increases Publisher Traffic up to 45 per cent [STATS], from ReadWriteWeb.

Disqus has this month revealed it is doubling in size with investment of $10 million despite Facebook Comments, according to this article on the ReadWriteWeb technology blog, and its CEO is not worried about the threat of Facebook, says a Venture Beat article.

In the same way as you can @mention and refer to someone on Twitter, you can now do so on Disqus. It has since released @mentions, which “allows you to pull people into new conversations by mentioning them in your comments”, according to the Disqus blog, and follows Facebook @mentions, released in 2009,

Journalisted Weekly: Bin Laden, wedding hangover, & Scottish election

Journalisted is an independent, not-for-profit website built to make it easier for you, the public, to find out more about journalists and what they write about.

It is run by the Media Standards Trust, a registered charity set up to foster high standards in news on behalf of the public, and funded by donations from charitable foundations.

Each week Journalisted produces a summary of the most covered news stories, most active journalists and those topics falling off the news agenda, using its database of UK journalists and news sources.

For the week ending Sunday 8 May

  • Bin Laden’s death pushed royal wedding out of the headlines
  • AV, Scottish and Welsh elections dominated political news
  • A mass grave in Ivory Coast and rising African affluence, covered little

Covered lots

  • Osama bin Laden, found and shot dead in Pakistan by the Americans almost 10 years after 9/11, 1,329 articles
  • The Royal Wedding, including comment on wedding highlights and honeymoon destinations, 590 articles
  • The AV referendum goes to the polls and loses the vote, while the Lib Dems suffer most in the local elections, 465 articles
  • The Scottish parliament election, with the SNP winning a second term on an overall majority, 258 articles

Covered little

  • The neighbour of Joanna Yeates, Vincent Tabak, pleads guilty to her manslaughter but faces trial for murder, 21 articles
  • The last known WW1 veteran, Claude Stanley Choules, dies aged 110, 15 articles
  • Ahmadinejad’s allies accused of sorcery, amid a power struggle between him and Ayatollah Khamenei, 6 articles
  • A mass grave is uncovered in Ivory Coast, one of several found since political unrest gripped the country after last year’s disputed election, 3 articles
  • A study by the African Development Bank reports 1/3 of Africans are now middle class, 2 articles

Political ups and downs (top ten by number of articles)

David Cameron: 737 articles (+135% on previous week)

Celebrity vs serious

Arab spring

Who wrote a lot about…’Osama Bin Laden’

Toby Harnden – 14 articles (Telegraph), Farhan Bokhari – 12 articles (Financial Times), James Lamont – 12 articles (Financial Times), Declan Walsh – 12 articles (The Guardian), Ewen MacAskill – 10 articles (The Guardian), Jason Burke – 10 articles (The Guardian), Padraic Flanagan – 9 articles (Daily Express), Rob Crilly – 9 articles (Telegraph, The Scotsman), Catherine Philp – 8 articles (The Times)

Long form journalism

4,084 words: Tunisia: after the revolutionRoula Khalaf, Financial Times, 6 May 2011
3,994 words: Osama bin Laden obituaryLawrence Joffe and Jason Burke, The Guardian, 2 May 2011
2,941 words: Morgellons: A hidden epidemic or mass hysteria? – Will Storr, The Guardian, 7 May 2011

More from the Media Standards Trust

Visit the Media Standards Trust’s new site Churnalism.com – a public service for distinguishing journalism from churnalism

Churnalism.com ‘explore’ page is available for browsing press release sources alongside news outlets

The Media Standards Trust’s unofficial database of PCC complaints is available for browsing at www.complaints.pccwatch.co.uk

For the latest instalment of Tobias Grubbe, journalisted’s 18th century jobbing journalist, go to journalisted.com/tobias-grubbe

News International to rethink ‘iron-curtain’ paywall approach for the Sun

The Sun is to use a mixed model to charge for online content, according to News International head of marketing Katie Vanneck-Smith, although no date has been set for its introduction.

Speaking last night at a panel debate about paywalls and digital journalism models at City University London, Vanneck-Smith’s admission seemed to mark a shift in News International’s ‘iron-curtain’ approach to paywalls on it’s news sites.

She told the audience at the debate:

I think we all said that the models are mixed. So there are no plan at the moment, there’s no date, for when the Sun will have paid as part of its model for it’s digital website in terms of its news access.

When questioned by Media Guardian editor Dan Sabbagh about whether this marked a change in News International thinking, Vanneck-Smith replied: “We will introduce paid for content and services on the Sun in the future, I couldn’t tell you what the date is.” She would not confirm whether this would be in the form of a paywall, but earlier in the event she said that the newspaper was “of the view that mixed models and blended models are right and the best way to pursue, I think, a very vibrant and exciting journalism future for this country”.

Almost a year on from the Times and Sunday Times going behind a paywall, Vanneck-Smith said both were making more money digitally from their 79,000 subscribers than pre-paywall, when they had 20 million browsers.

Dan Sabbagh, the Guardian‘s media editor, revealed the newspaper would pursue a free content model and would move towards becoming an aggregator of news and opinion.

We want to become, as well as a provider of content, a content aggregator. People are very keen on participating with the Guardian, they want to be re-published on our site and they’d like us to sell their advertising.

We think it’s critical that we’re part of the conversation that people are part of.

And while I don’t have any big philosophical rejections to what the Times and Sunday Times are trying to do commercially, it seems like a perfectly proper strategy to pursue, I’m less convinced by the severity of their paywall model. In effect, the Times and Sunday Times journalism is outside the journalistic conversation

Sabbagh also revealed the Guardian site had its best day ever had best ever day when Osama Bin Laden died, resulting in 4.5 million unique hits compared with a daily average of 2.4 million uniques.

According to Geordie Greig, the editor of the Evening Standard, the paper is on course to make a profit by 2012, and would consider a paywall if he saw it worked elsewhere.

I think we will probably be on the verge of profit next year. Now I’m not saying that to say we’re better than them [other newspapers], I’m really it because we’re in a very difficult industry to make money.

I think everyone applauds the attempt by News International to make money, we really, really hope it works. And I don’t think there’s anything wrong in saying, if it does, we’re all going to copy it, that’s what happens in industry where there are leaders.

The Standard has experienced a huge turnaround in fortunes since going free back in 2009. Greig revealed the move had allowed the paper to charge 150 per cent for advertising space compared with old prices. Greig explained:

By changing our economic model, we were able to survive and thrive. Suddenly we become bigger and by bigger meant we could earn bigger sums of money.

We were losing a ton of money, we were losing between 10-20 per cent of our readers every single year and our debt was running into tens of billions potentially a year and this was unsustainable.

We made a decision to go free and the great thing was that made two competing papers in the evening leave the market so that made us in a more dominant.

Grieg also revealed prior to going free, the Evening Standard sold 700 copies at Oxford Circus. Now, it distributes 32,000 copies from that location on a daily basis.

Stevie Spring, chief executive of Future Publishing, suggested the problem with charging for content online was that it involved a change in mindset for users used to not paying for news, likening broadband access to an all-you-can-eat buffet.

The difference in a digital world is fewer and fewer people brought up in a world where everything online is free, there is an expectation of free. Or it’s not an expectation of free, but everybody has grown up believing that once you’ve paid for your broadband access, that’s an all-you-eat-buffet, that’s my library card, everything else is free.

You have a real disincentive to pay once you disaggregate the content from it’s packaging. When you have a physical artifact, a real DVD or real magazine or a real piece of paper, once I disaggregate the content from its pack, people aren’t sure what the value of the content in isolation is.

They expect it to be much cheaper because of course there is a marginal cost of distribution. However, what people aren’t seeing is the increasing cost of creation because actually it costs more to fulfill expectations in a digital world when people want 24/7, up the second with audio visual adapted and amended for every screen. So cost of production goes up.

Dominic Young, former director of strategy and product development for News International, said it was up to media organisations to innovate and find a solution.

The challenge for the industry and for everybody is to identify new models and pursue them with gusto. In that sense, I think what the Times and Sunday Times are doing is really important.

It’s no surprise to me that the companies making the most money out of the internet are companies which invest nothing in content. The companies which make the most money out of journalism directly and companies which tend to be parasitic aggregator, many of them just straightforward feeds.

On suggestion put forward for the Sun by Roy Greenslade in his Guardian column today, in response to last night’s debate, was charging for the newspaper’s popular online bingo games while keeping the rest of the site free of charge.

YouTube founders buy Twitter and Facebook analytics client

Two of the founders of YouTube who bought social bookmarking site Delicious less than a fortnight ago have announced that they have now acquired Tap11, a service that measures what is being said about a brand or business on Facebook and Twitter.

AVOS is a new internet company set up Chad Hurley and Steve Chen, who started YouTube, selling it to Google in 2006 for $1.65 billion, and it appears its two acquisitions will complement one another as they see “strong synergy” between the two platforms.

“Our vision is to create the world’s best platform for users to save, share, and discover new content,” said Hurley in a statement. “With the acquisition of Tap11, we will be able to provide consumer and enterprise users with powerful tools to publish and analyse their links’ impact in real-time.”

So what is Tap11?

Tap11 has a similar layout to other third-party Twitter and Facebook clients, such as TweetDeck. When users post messages using the platform Tap11 analyses the reaction. You can monitor your brand, competing brands, plus individual campaigns and tweets and sort those reading your tweets by Klout score, a measure of online influence.

It is currently free for a trial period but your are required to register and users will later have to pay a monthly subscription.

According to AVOS, Tap11 currently works with more than 500 major brands, media companies, and agencies. Twitter selected Tap11 as a top six app at their Chirp conference. The platform is also a Webby Award winner.

How is it useful to journalists?

News websites could use Tap11 as a way of measuring what is being said about them on Twitter and Facebook, how many click-throughs, retweets and mentions each story gets and per-tweet analytics shown in easy to read graphs and charts.

#J100: The UK’s 100 most influential journalists online

Hundreds of suggestions and countless tweets later and we have finalised our PeerIndex list of the most influential UK journalists.

We have used PeerIndex, which ranks social capital. It does this by algorithmically mapping social networks, including Twitter, Facebook and LinkedIn.

We decided to go one step further and put the list of top journalists into Klout, which also ranks by overall online influence. Klout only allows 10 names in a list so we entered the top 10 names in our PeerIndex list. Klout has reordered them. You’ll will need to sign in with Klout to see this link (no embeddable code so a screen grab instead).

Klout top 10

Azeem Azhar, founder of PeerIndex (and formerly of the Guardian and the Economist) explains that PeerIndex calculates social capital using “maths very similar to that which Google uses to calculate its page rank”.

“And the thing that we like most about it is that it’s driven by what other people say abut you rather that what you say about yourself.”

You can hear more from Azhar, including why technology correspondents tend to get a higher ranking than fashion or politics correspondents, below.

Listen!

Our PeerIndex top 100 list certainly had some response. Here is a Chirpstory highlighting some of the tweets.

MediaGuardian: PCC to regulate press Twitter feeds

Guardian media and technology editor Dan Sabbagh reports this afternoon that reporters’ and newspapers’ Twitter feeds are expected to brought under the regulation of the Press Complaints Commission later this year.

According to Sabbagh’s report, Twitter accounts that include the names of publications and are clearly “official” – he cites @telegraphnews and @thesun_bizarre as examples – are likely to come under regulation, but reporters’ individual work accounts could also be brought under the commissions’ ambit.

The PCC believes that some postings on Twitter are, in effect part of a “newspaper’s editorial product”, writings that its code of practice would otherwise cover if the same text appeared in print or on a newspaper website.

A change in the code would circumvent a loophole that – in theory – means that there is no form of redress via the PCC if somebody wanted to complain about an alleged inaccuracy in a statement that was tweeted. Last year the PCC found it was unable to rule in a complaint made against tweets published by the Brighton Argus.

Full post on MediaGuardian at this link.

Citizen journalism site expands after getting £1 million funding

UK citizen journalism site Blottr.com is to expand into five new cities this month, as the company behind the site celebrates securing funding of £1 million.

The platform, founded by Adam Baker, enables users to create and break news stories, as well as contribute towards other peoples’ posts. The company this week closed a round of funding by Mark Pearson, as TechCrunch reported yesterday

Pearson has so far invested £250,000 into the site, with the remaining £750,000 to follow providing the business meets certain “milestones”, such as increasing traffic and engagement with the audience.

Today Baker told Journalism.co.uk the site will be expanding into five new cities in the next couple of weeks: Birmingham, Bristol, Leeds, Edinburgh and Manchester. The plan to expand was already in motion before the funding came through, but he added that the financial boost “definitely helped it”.

As part of the expansion, the site is undergoing a redesign to include the added functionality to enable users to add content to their own pages for areas not currently catered for. Blottr is also planning on launching a free iPhone app next week, which will enable users to report on events from the ground using the platform.

Baker said the next step would be to monetise the platform, such as by licensing it out to publishers and media organisations interested in integrating user generated content.

We’ve got a product that does a number of things that publishers and media companies want. In internal conversations they say ‘we know we need to get in user generated content’ but there are a whole bunch of legal issues, and then the other ongoing conversation is how do we make more money and how do we get more unique content?

With the platform they can start to deeply build their audience, get really good content that’s unique to them and then they get pages that they can start to monetise.

Baker added that the US market “is definitely on the radar” but that for now the focus is on the UK and Europe.