Suw Charman-Anderson looks at what went wrong with Sky News’ forums, which were shuttered last month. A thoughtful post on community management more generally:
If Sky News have not been paying full attention to their community, then they only have themselves to blame when things go south. You can’t just leave people to it. As human beings we are used to living within constraints, and the idea that the web is a place where they are not needed is a myth. Communities need limits, and those limits need to be communicated, discussed and thoughtfully enforced.