Tag Archives: Ian Tomlinson

From alpha users to a man in Angola: Adventures in crowdsourcing and journalism

Yesterday’s Media Standards Trust data and news sourcing event presented a difficult decision early on: Whether to attend “Crowdsourcing and other innovations in news sourcing” or “Open government data, data mining, and the semantic web”. Both sessions looked good.

I thought about it for a bit and then plumped for crowdsourcing. The Guardian’s Martin Belam did this:

Belam may have then defied a 4-0 response in favour of the data session, but it does reflect the effect of networks like Twitter in encouraging journalists – and others – to seek out the opinion or knowledge of crowds: crowds of readers, crowds of followers, crowds of eyewitnesses, statisticians, or anti-government protestors.

Crowdsourcing is nothing new, but tools like Twitter and Quora are changing the way journalists work. And with startups based on crowdsourcing and user-generated content becoming more established, it’s interesting to look at the way that they and other news organisations make use of this amplified door-to-door search for information.

The MST assembled a pretty good team to talk about it: Paul Lewis, special projects editor, the Guardian; Paul Bradshaw, professor of journalism, City University and founder of helpmeinvestigate.com; Turi Munthe, founder, Demotix; and Bella Hurrell, editor, BBC online specials team.

From the G20 protests to an oil field in Angola

Lewis is perhaps best known for his investigation into the death of Ian Tomlinson following the G20 protests, during which he put a call out on Twitter for witnesses to a police officer pushing Tomlinson to the ground. Lewis had only started using the network two days before and was, he recalled, “just starting to learn what a hashtag was”.

“It just seemed like the most remarkable tool to share an investigation … a really rich source of information being chewed over by the people.”

He ended up with around 20 witnesses that he could plot on a map. “Only one of which we found by traditional reporting – which was me taking their details in a notepad on the day”.

“I may have benefited from the prestige of breaking that story, but many people broke that story.”

Later, investigating the death of deportee Jimmy Mubenga aboard an airplane, Lewis again put a call out via Twitter and somehow found a man “in an oil field in Angola, who had been three seats away from the incident”. Lewis had the fellow passenger send a copy of his boarding pass and cross-checked details about the flight with him for verification.

But the pressure of the online, rolling, tweeted and liveblogged news environment is leading some to make compromises when it comes to verifying information, he claimed.

“Some of the old rules are being forgotten in the lure of instantaneous information.”

The secret to successful crowdsourcing

From the investigations of a single reporter to the structural application of crowdsourcing: Paul Bradshaw and Turi Munthe talked about the difficulties of basing a group or running a business around the idea.

Among them were keeping up interest in long-term investigations and ensuring a sufficient diversity among your crowd. In what is now commonly associated with the trouble that WikiLeaks had in the early days in getting the general public to crowdsource the verification and analysis of its huge datasets, there is a recognised difficulty in getting people to engage with large, unwieldy dumps or slow, painstaking investigations in which progress can be agonisingly slow.

Bradshaw suggested five qualities for a successful crowdsourced investigation on his helpmeinvestigate.com:

1. Alpha users: One or a small group of active, motivated participants.

2. Momentum: Results along the way that will keep participants from becoming frustrated.

3. Modularisation: That the investigation can be broken down into small parts to help people contribute.

4. Publicness: Publicity vía social networks and blogs.

5. Expertise/diversity: A non-homogenous group who can balance the direction and interests of the investigation.

The wisdom of crowds?

The expression “the wisdom of crowds” has a tendency of making an appearance in crowdsourcing discussions. Ensuring just how wise – and how balanced – those crowds were became an important part of the session. Number 5 on Bradshaw’s list, it seems, can’t be taken for granted.

Bradshaw said that helpmeinvestigate.com had tried to seed expert voices into certain investigations from the beginning, and encouraged people to cross-check and question information, but acknowledged the difficulty of ensuring a balanced crowd.

Munthe reiterated the importance of “alpha-users”, citing a pyramid structure that his citizen photography agency follows, but stressed that crowds would always be partial in some respect.

“For Wikipedia to be better than the Encyclopaedia Britannica, it needs a total demographic. Everybody needs to be involved.”

That won’t happen. But as social networks spring up left, right, and centre and, along with the internet itself, become more and more pervasive, knowing how to seek out and filter information from crowds looks set to become a more and more important part of the journalists tool kit.

I want to finish with a particularly good example of Twitter crowdsourcing from last month, in case you missed it.

Local government press officer Dan Slee (@danslee) was sat with colleagues who said they “didn’t get Twitter”. So instead of explaining, he tweeted the question to his followers. Half an hour later: hey presto, he a whole heap of different reasons why Twitter is useful.

Alan Rusbridger’s digital crystal ball: what next for ‘public information’ journalism?

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One of the more influential figures in British journalism – Alan Rusbridger the editor-in-chief of the Guardian and the Observer discussed his ‘why journalism matters’ at a star studded Media Standards Trust event at the British Academy last night. His audience included Lord Puttnam, Robert Peston, Roger Graef, Bill Hagerty, Felicity Green and Nick Cohen.

In his tour d’horizon Rusbridger chose to refer back to the past and, most importantly, forward to the future. He traced the origins of the recent seminal reporting on the G20 protests by Paul Lewis – which lead to a furore over the death of an innocent bystander Ian Tomlinson, after a phone video came to light. It was reportage taking the Guardian back to its foundations, Rusbridger said, drawing comparisons with its reporting of the Peterloo riots in Manchester in 1819.

That and Lewis’ work was based on simple journalistic principles of observing, digging for the truth and not giving up. “It was a piece of conventional reporting and tapping into the resources of a crowd,” he said. “There are thousands of reporters in any crowd nowadays. There was nothing to stop people from publishing those pictures but it needed the apparatus of a mainstream news organisation for that to cut through and have impact.”

Likewise on investigations. The money and time the Guardian had invested in the major series on tax avoidance earlier this year was, initially, simply the traditional way investigations were done. That story had been transformed by documents which came from readers of the series and were put first on the net before being injuncted by Barclays Bank. His audience had a sneak glimpse of them up on the screen.

But the days of journalists behind castle walls sending out articles ‘like mortars-some hit, some missed’ to readers were now gone. The process was thanks to the internet firmly a two-way one.

He quoted Jemina Kiss, the Guardian technology reporter, who has over 13,000 personal followers on Twitter and uses them to help research, shape and comment on her stories. Rusbridger admitted to being an initial Twitter sceptic, before his conversion: ‘I didn’t get it’. “Sometimes you are too old to keep up with all these things and Twitter just seemed silly and I didn’t have time to add it to all of these other things – but that was completely wrong.”

The Guardian editor looked back – all of 30 years – to the days of long and dull parliamentary reports in the broadsheet British press and compared them to the likes of EveryBlock on the internet, the US-based site which aggregates information in micro-areas to help plan journeys to work, and to avoid crime and other hazards. He’s not sure if it’s journalism, but ‘does it matter?’

Local struggles

But it was on the death of local news – on TV and in newspapers – that he was at his most challenging. ITV had all but retreated from the provision of it, with a final surrender due next year; local papers were feeling the economic heat severely and cutting back on the essential reporting of council, council committees and the courts – to the dismay of some judges. He called it the ‘collapse of the structure of political reporting’.

This ‘public information journalism’ should not be allowed to disappear, he said. It needed public subsidy. Rusbridger posited that it could be, but would not be, done by the BBC. More hopeful were the trials currently being run by the Press Association where they would act as a print and video agency / aggregrator for the country and syndicate those services to local papers/websites.

“This bit of journalism is going to have to be done by somebody,” Rusbridger said. “It makes me worry about all of those public authorities and courts which will in future operate without any kind of systematic public scrutiny. I don’t think our legislators have begun to wake up to this imminent problem as we face the collapse of the infrastructure of local news in the press and broadcasting.”

Rusbridger said local public service journalism was a ‘kind of utility’ which was just as important as gas and water. “We must face up to the fact that if there is no public subsidy, then some of this [public service] reporting will come to pass in this country,” he said. “The need is there [for subsidy]. It is going to be needed pretty quickly.”

Whilst modern journalism was evolving and being transformed by the new media, it still firmly mattered as did journalists, he said. “There are many things that mainstream media do, which in collaboration with others is still really important. The ability to take a large audience and amplify things and to give more weight to what would [otherwise] be fragments. Somebody has to have the job of pulling it all together.” All was not gloomy in Rusbridger’s digital crystal ball.

More to follow from Journalism.co.uk. The event was tweeted live via @journalism_live.

John Mair is a senior lecturer in broadcasting at Coventry University. He is currently editing a special issue of the journal ‘Ethical Space’ on the reporting of the Great Crash of ’08. He will run a world-wide video conference, supported by Journalism.co.uk, on ‘Is World Journalism in Crisis?’ in Coventry on October 28.

Frontline Club: The media and anti-terrorism laws 7pm GMT

Nick Jones: Newspapers’ approach to video gives them exclusive edge

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Nick Jones, former BBC political correspondent, joined panellists Iain Dale and Paul Staines (aka Guido Fawkes) at the Foregin Press Association yesterday, where the impact of new media on newsgathering and reporting was discussed.

Further to Dale’s comments on blogging and political journalism, Jones added that audio and video material appearing on newspaper websites is ‘stretching journalism in the way it should be stretched’.

“Newspapers are making money out of video and audio. They are buying up exclusive material obtained in dubious circumstances – but it is getting good ratings,” said Jones.

Thanks to video evidence The Guardian, for example, was first with exclusives about police involvement in the death of G20 protestor Ian Tomlinson, he said.

“The Guardian was prepared to take risks the BBC would not have contemplated,” said Jones, who claimed the BBC would have had to apply a ‘whole host’ of tests to the video evidence.

The code for newspapers is much simpler, he suggested: “They just need to ask, is it in the public interest?”

MediaGuardian: ‘Can the police and the media trust each other?’

‘BBC refused Guardian G20 protest vid’ – too much of a London story?

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Interesting footnote to Duncan Campbell’s piece on Comment Is Free (‘De Menezes taught the Met nothing’) on the death of a G20 protestor last week from Guardian contributor Stephen Moss.

Apparently the Guardian’s footage of Ian Tomlinson being knocked down by police officers (as was seen repeatedly on broadcast news bulletins last night) was rejected by BBC News at 6, who said it was seen as ‘just a London story’.

Was this the reason? Some viewers would argue this is valid and part of the BBC’s remit to better represent the whole of the UK. Or was it, as Campbell suggests in the piece, an unwillingness to implicate the police:

“Although the Guardian reported the death on its front page, almost all the coverage elsewhere ignored it completely or concentrated on a version of events that suggested that the police’s only connection with Tomlinson had been to try to rescue him from a baying mob of anarchists.”

Update: A BBC spokesman has told Journalism.co.uk:

“It’s simply not true to say the BBC News at Six turned down the footage. We didn’t run it on the Six O’Clock bulletin as we didn’t receive the footage until 7pm. We verified it and ran an extensive piece at Ten O Clock. It’s also been shown extensively across our outlets today.”

The video is now available to embed (HT @janinegibson):

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