In her weekly column, the Guardian readers’ editor, Siobhain Butterworth, takes a look at newspapers’ handling of reader complaints and responses in the age of digital publishing.
She picks out a New York Times case: following the settlement of a libel action brought against it by a Washington lobbyist, the paper published a joint statement, an article from the lobbyist’s lawyers, a note to readers and a report about the settlement.
“What’s interesting and unusual about the Iseman case is that the negotiated resolution of her complaint included space on the paper’s website for her lawyers’ views about the lawsuit,” Butterworth comments.