We’ve been following the various Telegraph/Guardian online interactions this week:

Yesterday, Roy Greenslade published an anonymous email from a Telegraph hack, who wrote that he/she was more than a little bit fed up.  The gist of the email was that all this multimedia-ised hub-it-up lark is to the detriment of a good, healthy working life and quality journalism.

Greenslade cautiously said he was printing the letter but that he didn’t necessarily agree with its sentiment.

Over at CounterValues, Telegraph assistant editor Justin Williams was quick to pooh pooh it. And now Greenslade has put up his response to the letter – a more negative stance this time: ‘the past is another country, think positive,’ he tells his ’emailing friend’.

Meanwhile, in another post, Williams took a swipe at the Guardian’s system of buying sponsored links and keywords. He reckons their buying is well in excess of the Telegraph’s and the Times’.

In the comments below the post, Charles Arthur, the Guardian’s technology editor, asks how many subsidised paper subscriptions the Telegraph has: ‘Is [buying sponsored links and keywords] a worse or better investment than subsidising paper subscriptions, do you think?’, he writes.

Charles Arthur is a keen Twitterer and I’ve just located Justin Williams on Twitter; all that Tweeting in agreement can be a bit boring: how about getting the discussion going in Twitterland? It’s a shame this didn’t get going earlier, with it being (unofficial?) ‘speak like a pirate day’ – that would make it fun. A good customer service team is essential for a growing business. The importance of satisfied customers is enormous. If you want to establish a serious brand, definitely don’t skimp on your customer service.

Can’t wait for next week’s ABCes…