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#Podcast: Growing social media communities

Image by Thinkstock

Image by Thinkstock

This week’s podcast looks at:

  • How Future builds social media communities before launching a new product;
  • How a wedding title retains brides-to-be within their social media communities after their big day;
  • Tips on community building from the Guardian, which this week passed the 1 million followers milestone on its @Guardian flagship account. technology editor Sarah Marshall speaks to:

  • Katherine Radarecht, group publisher at Future 
  • Victoria Joy, online editor at, an Immediate Media title
  • Laura Oliver, community manager, the Guardian

You can hear future podcasts by signing up to the iTunes podcast feed.

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#Podcast – Open journalism: Lessons from the Guardian, BBC World Have Your Say and Register Citizen

July 6th, 2012 | No Comments | Posted by in Online Journalism, Podcast

Image by dlofink on Flickr. Some rights reserved.

In this week’s podcast we hear from three news outlets which have been employing open journalism techniques to bring the community closer to the newsroom and involved in editorial decision making.

This includes the Guardian, which decided to publish its daily newslist online late last year, and in the podcast below we find out what the Guardian has found out about community engagement as a result.

We also hear about the open newsroom launched in 2010 in Torrington, Connecticut, by the Register Citizen, part of the Journal Register Company, and hear about the wide-range of activities the newsroom offers for its community to encourage greater involvement. JRC recently announced plans for “pop-up newsrooms” which will be run during the summer.

And we take a trip to the BBC World Service and its World Have Your Say programme, which has been implementing and experimenting with numerous open journalism techniques since its launch in 2006.

The podcast below hears from:

  • Dan Roberts, national editor, the Guardian
  • Matt DeRienzo, group editor of Journal Register Company newspapers in Connecticut
  • Ros Atkins, presenter of World Have Your Say

We’ll be looking about how to harness the power of the community in improving editorial output at our digital journalism conference ‘news:rewired – full stream ahead’ on Friday 13 July.

Find out more about the event here, and buy the last remaining tickets direct at this link.

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#Tip of the day from – basic integrated engagement strategy

June 17th, 2011 | No Comments | Posted by in Top tips for journalists

Amy Gahran has put together a “basic toolkit for an integrated online strategy” on her blog.

Whether you’re an individual or an organization, engaging people online is easier if you have a good toolkit. Here’s a very basic guide to how you can integrate some free/cheap popular services to join the public conversation and make sure your voice gets heard…

This in-depth list and has some good and simple advice on audience engagement.

See the full post at this link.

Tipster: Joel Gunter.

To submit a tip to, use this link – we will pay a fiver for the best ones published.

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2011 Knight Batten journalism innovation awards open for entries

May 20th, 2011 | No Comments | Posted by in Awards, Data, Niche, Online Journalism

This year’s Knight Batten Awards for Innovation in Journalism are now open for entries.

According to guidelines from organiser the J-Lab Institute for Interactive Journalism, the awards recognise “pioneering approaches to news and information” and those entering can submit “journalism content, new journalism processes or ideas, or tools or new applications that promote the information needs of communities and/or enhance digital engagement”.

The contest is open to all news efforts originating between 1 May  2010, and 6 June 2011.

The winners will be announced at the Knight-Batten Awards Symposium in September 2011, at the Newseum in Washington, D.C.

Last year’s grand prize was won by Sunlight Live, an offshoot of US non-profit and think tank the Sunlight Foundation, after it was used to livestream video and aggregate content around a major US healthcare summit.

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#Tip of the day from – serving local communities online

AOL’s hyperlocal news initiative Patch has come in for a bit of criticism in its time, but the 10,000 Words blog takes a look at what Patch is doing right in terms of serving its communities.

The list of five examples includes transparency of editors, accessibility for news tips, and topic-specific email notifications.

The Patch network, which now has more than 500 sites in 20 different states in the US, set about rampant expansion toward the end of 2010, and announced PatchU, a partnership with US journalism schools.

Tipster: Joel Gunter.

To submit a tip to, use this link – we will pay a fiver for the best ones published.

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10,000 Words: Newsrooms can learn from tech start-up culture

Newspapers looking to reinvent their newsroom culture could learn a few things from small, nimble tech start-ups, according to a post on tech-meets-journalism blog 10,000 Words.

Suggestions include replacing your website’s dull list of contacts with individual journalist photos and biographies and getting journalists to do more behind-the-scenes blogging about their daily work.

“In an era when we’re pushing for news transparency more than ever, creating a team page and individual biography pages should be easy to accomplish,” the site says.

“For a newspaper or other news site, the page could contain background information, areas of interest, disclosures, and ways to contact that author if you have a tip.

“There’s so much we can learn from trials and tribulations in our newsrooms that we can share with other newspaper staffs or our readers.”

See the full list of ideas here.

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Lost Remote: Media brands stand to benefit from new Facebook features

Media brands stand to benefit from some of the new features being rolled out by Facebook, according to Lost Remote.

One of the most important new features is the ability for page administrators to post comments as the corresponding page brand (in our case, “Lost Remote”), not just as themselves. This certainly comes in handy when moderating a comment string and sharing the admin duties across several people. You’re communicating as a brand, not as a bunch of unrelated people. To avoid dehumanizing pages entirely, admins are displayed in the upper right of the page, which is a nice touch.

Full post on Lost Remote at this link.

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Facebook fans – quantity or quality?

February 10th, 2011 | 1 Comment | Posted by in Editors' pick, Social media and blogging

Should newsrooms and web journalists be cultivating as many Facebook fans as possible or concentrating on building the right kind of connections?

There are pros and cons to both, according to Journalistics. More fans equal more visitors to your site and more conversations. However, quality fans mean better conversations – potentially leading to better stories.

Full post on Journalistics at this link.

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Sky News forums: what went wrong?

November 5th, 2010 | No Comments | Posted by in Editors' pick

Suw Charman-Anderson looks at what went wrong with Sky News’ forums, which were shuttered last month. A thoughtful post on community management more generally:

If Sky News have not been paying full attention to their community, then they only have themselves to blame when things go south. You can’t just leave people to it. As human beings we are used to living within constraints, and the idea that the web is a place where they are not needed is a myth. Communities need limits, and those limits need to be communicated, discussed and thoughtfully enforced.

Full post at this link…

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Comment is Free: Panel debate on web moderation for news sites

October 26th, 2010 | No Comments | Posted by in Editors' pick

As part of its Talking Shop series, editors, moderators and Comment is Free users are debating how moderation should be handled and what could improve the quality of comments and debate on news websites. More than 500 comments on the debate so far flag some interesting suggestions from readers on how moderation should be handled – a useful read for anyone working on a moderation and interaction policy for their site.

Full debate on at this link…

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