Nothing Works in London
July 29th, 2008 by philthaneEarlier today I emailed the press office of an internationally respected technical body for some advice about a piece I was working on and a few minutes later got her ‘Out of office’ message. Well, it is July and people have holidays. The message gave contact details for a colleague, so I re-sent the message to him. Nothing happened, so I phoned the number on the out of office message.
“The extension belonging to (Mr X) does not answer, please leave a message or press zero to speak to the operator.”
An odd form of English, but I assume it means his number is unavailable to outside callers and wonder why his colleague didn’t know that. I press zero and ask to speak to Mr X. She puts me through. I get the same message. I press zero again. I explain what happened, she doesn’t care very much.
“It’s the only number we have for him.”
“But it’s no use if it doesn’t accept incoming calls.”
“Uh?”
I repeat the message.
“Well he might just be away from his desk.”
“So why say his extension doesn’t answer?”
“Would you like his email address?”
“I’ve got that, I’ve emailed him, he hasn’t replied. That’s why I want to speak to him.”
“Well we haven’t got another number.”
Now bear in mind this is the receptionist of a major body not some backstreet shop, I’ve made it clear I’m a journalist and I’m trying to contact the press office. Only in London. I phone companies and trade bodies all over the over the world and nowhere else does this happen.
I have a theory, the UK is uniquely centralised, everything remotely important has to be based in London or very close to it. There are too many offices and not enough talent to staff them with the result that people who wouldn’t get near the desk of the Llangollen Tourist Information Centre are fronting major corporations. Very badly.
It struck me later, “The extension for (Mr X) does not answer” is probably the default message installed by the, no doubt Chinese, manufacturers. Either no-one at this major, internationally respected technical body has the wit to see it needs changing, or they lack the ability to do it.