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Jan Moir tries to explain herself (again) in new column

October 23rd, 2009 | 1 Comment | Posted by Judith Townend in Editors' pick, Newspapers

The Daily Mail’s Jan Moir, who should need little introduction, has used her weekly column in a bid to explain herself again (first attempt here), in the face of over 25,000 complaints to the Press Complaints Commission (PCC).

In her latest piece, at this link, she claims she has had thousands of supportive emails from readers. An extract:

“To say it was a hysterical overreaction would be putting it mildly, though clearly much of it was an orchestrated campaign by pressure groups and those with agendas of their own.

“However, I accept that many people – on Twitter and elsewhere – were merely expressing their own personal and heartfelt opinions or grievances. This said, I can’t help wondering: is there a compulsion today to see bigotry and social intolerance where none exists by people who are determined to be outraged? Or was it a failure of communication on my part?

“Certainly, something terrible went wrong as my column ricocheted through cyberspace, unread by many who complained, yet somehow generally and gleefully accepted into folklore as a homophobic rant.

“It lit a spark, then a flame and turned into a roaring ball of hate fire, blazing unchecked and unmediated across the internet.

“Yet as the torrent of abuse continued, most of it anonymous, I also had thousands of supportive emails from readers and well-wishers, many of whom described themselves as ‘the silent majority’. The outcry was not as one-sided as many imagine.”

Full post at this link…

Related on Journalism.co.uk:

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PCC and the third party issue

On Friday, it was suggested by some online commenters and Twitterers that the Press Complaints Commission (PCC) would not deal with third party complaints over the Jan Moir case.

This would seem logical, given the the self-regulatory body’s rules, which state:

“The PCC does not generally accept complaints from third parties about cases involving named individuals without the signed authorisation of the person concerned.”

However, there is an exception: it can investigate complaints from any party about matters of general fact under Clause 1 (Accuracy) of the PCC Code, the PCC has confirmed.

A response issued by the PCC to an individual third party complainant, Nikki Bayley (@nikkib on Twitter), reproduced in full here on MetroDeco, seemed to indicate a third party complaint would not be addressed in relation to Moir:

“On this occasion, it may be a matter for the family of Mr Gately to raise a complaint about how his death has been treated by the Daily Mail.  I can inform you that we have made ourselves available to the family and Mr Gately’s bandmates, in order that they can use our services if they wish. We require the direct involvement of affected parties because the PCC process can have a public outcome and it would be discourteous for the Commission to publish information relating to individuals without their knowledge or consent.  Indeed, doing so might unwittingly add to any intrusion.  Additionally, one of the PCC’s roles is dispute resolution, and we would need contact with the affected party in order to determine what would be an acceptable means of settling a complaint. On initial examination, it would appear that you are, therefore, a third party to the complaint, and we will not be able to pursue your concerns further.  However, if you feel that your complaint touches on claims that do not relate directly to Mr Gately or his family, please let us know, making clear how they raise a breach of the Code of Practice. If you feel that the Commission should waive its third party rules, please make clear why you believe this.

So perhaps she could raise a complaint over accuracy, if she feels Moir made false or misleading statements.

In the PCC’s statement today, reporting the largest number of complaints for a single article in the body’s history (21,000), there was hint of some third party consideration.

While it was contacting affected parties who would ‘naturally be given precedence by the Commission, in line with its normal procedures’ it would also put ‘more general complaints’ to the Daily Mail:

“If, for whatever reason, those individuals [affected parties] do not wish to make a complaint, the PCC will in any case write to the Daily Mail for its response to the more general complaints from the public before considering whether there are any issues under the Code to pursue.”

Of course that doesn’t mean it will pursue an investigation, but at least it is acknowledging the significance of such large-scale complaint. Martin Belam, who blogged about the third party issue earlier this year in regards to another Daily Mail story, is less hopeful:

“The PCC’s initial response on Jan Moir has been pretty weasel-worded, and, unless Stephen Gately’s family do complain directly, I’m extremely doubtful that we’ll see any kind of ruling against the paper. Other approaches may yet prove more fruitful,” Belam writes.

On another third party issue, Journalism.co.uk asked the PCC about complaints received over cervical cancer vaccine reports.

In a recent Guardian article, also published on his Bad Science blog, Ben Goldacre highlighted the case of a scientist featured in a Sunday Express article about the dangers of the cervical cancer vaccine, titled ‘Jab ‘as deadly as the cancer”.

The Sunday Express quoted Professor Diane Harper in its front page story on October 4 2009:

“Speaking exclusively to the Sunday Express, Dr Diane Harper, who was involved in the clinical trials of the controversial drug Cervarix, said the jab was being ‘over-marketed’ and parents should be properly warned about the potential side effects.”

Harper, however, was not happy with the treatment of her information:

“I did not say that Cervarix was as deadly as cervical cancer,” Harper told Goldacre. “I did not say that Cervarix could be riskier or more deadly than cervical cancer. I did not say that Cervarix was controversial, I stated that Cervarix is not a ‘controversial drug’. I did not ‘hit out’ – I was contacted by the press for facts. And this was not an exclusive interview.”

Goldacre reported:

“The article has now disappeared from the Express website, and Professor Harper has complained to the PCC. “I fully support the HPV vaccines,”” she says. “I believe that in general they are safe in most women. I told the Express all of this.”"

Journalism.co.uk asked the PCC about the complaint and whether it would handle any third party concerns about cervical cancer scaremongering. A spokesperson said:

“We have received a complaint from Professor Harper, which we are currently investigating.

“The Commission can actually investigate complaints from any party about matters of general fact under Clause 1 (Accuracy) of the Code.

“On this occasion, we received seven other complaints from readers about this article. We do not keep figures about the general reporting of the subject, but anecdotally I do not believe that there are many more.”

So it would seem third party concerns regarding this story would be addressed, if more were made.

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21,000 complaints made to PCC over Jan Moir article; highest number in Commission’s history

The Press Complaints Commission is to consider complaints made about Jan Moir’s column about Stephen Gately’s death in the Daily Mail on Friday.

Over the weekend, the PCC received more than 21,000 complaints about the column by Jan Moir published in the Daily Mail on Friday October 16, the industry’s self-regulation body has reported.

“These complaints follow widespread discussion of the subject on social networking sites – especially Twitter – and represent by far the highest number of complaints ever received about a single article in the history of the Commission,” the statement said.

Third-party complaints recognised, but priority given to ‘affected parties’

“The PCC generally requires the involvement of directly-affected parties  in its investigations, and it has pro-actively been in touch with representatives of Boyzone  – who are in contact with Stephen Gately’s family – since shortly after his death.  Any complaint from the affected parties will naturally be given precedence by the Commission, in line with its normal procedures,” it said, on the issue of whether third-party complaints would be investigated.

“If, for whatever reason, those individuals do not wish to make a complaint, the PCC will in any case write to the Daily Mail for its response to the more general complaints from the public before considering whether there are any issues under the Code to pursue.

“As the PCC will not be in a position to engage in direct correspondence with every complainant, it is issuing this statement to make clear what action it will be taking.  It will make a further public statement when it has considered the matter.”

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Pulse: Press Complaints Commission to investigate Daily Mail over GP pay claims

Pulse, the leading publication for the UK medical profession, has learnt that the Press Complaints Commission (PCC) is formally investigating a Daily Mail story that claimed GPs are earning as much as £380,000 a year.

“A spokesman for the commission told Pulse it had received ’seven or eight’ complaints from doctors regarding the accuracy of the Mail’s front-page story on Tuesday.

“The story, based on figures obtained under the Freedom of Information Act from 22 PCTs, claimed to have ‘found one GP earning £380,000 a year and a number pocketing more than £300,000′ – although it admitted that ‘in some cases the figures include cash GPs have to pay out for staff salaries and rents’.”

The British Medical Association (BMA) said that General Practitioners Committe (GPC) chair, Dr Laurence Buckman, had written a formal letter of complaint to the Daily Mail editor, but had not yet complained to the PCC, Pulse reports.

A Daily Mail spokesperson defended its report, in response to complaints about accuracy.

Full story at this link…

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Who will the PCC question at NOTW if it re-opens investigation into phone hacking?

July 9th, 2009 | No Comments | Posted by Judith Townend in Journalism, Legal

Will the PCC question News of the World’s Stuart Kuttner, who yesterday stepped down as the paper’s managing director, if it re-opens the investigation into phone hacking?

[Update 10.07.09: News International said the 'departure of managing editor Stuart Kuttner has no connection whatsoever' with events referred to in a statement]

In evidence given to the House of Commons culture select committee in April, Nick Davies criticised the PCC for failing to hold the News of the World to account on charges of phone hacking:

Mr Davies: If you say to [Andy] Coulson, “Come and give evidence even though you are no longer an editor” and if he says, “No” then that is an interesting tactical failure on his part. It is not just the editor of the paper; what about the managing editor? Why not call Stuart Kuttner, the managing editor of the News of the World, who has been there for years and who has a special responsibility for contracts and money? Why not call him to give evidence? There was a real will on the part of the PCC to avoid uncovering the truth about phone hacking.”

The PCC is now looking at the case again in light of Nick Davies’ exclusive report for the Guardian and could re-open the investigation. So who will they question?

Stuart Kuttner, as Davies suggested? “Kuttner will remain at the News of the World part time to work on special projects for the tabloid, including its Sarah’s Law campaign,” the Guardian reported yesterday.

The PCC decided not to question former News of the World editor Andy Coulson (as we write, he is still the Conservative Party’s communications director) for its 2007 inquiry, citing that he was not longer ‘answerable to the PCC’.  But would they question Kuttner, in his new part-time role?

In 2007 the PCC stated in its report on subterfuge and newsgathering:

“Despite Mr Myler’s [new News of the World editor] appointment, the question arose whether the PCC should ask Mr Coulson to give an account of what had gone wrong. The PCC decided not to do so. Given that the PCC does not – and should not – have statutory powers of investigation and prosecution, there could be no question of trying to duplicate the lengthy police investigation. Furthermore, Mr Coulson was, following his resignation, no longer answerable to the PCC, whose jurisdiction covers journalists working for publications that subscribe to the self-regulatory system through the Press Standards Board of Finance.

“As a result, that part of the investigation involving the News of the World was conducted by the Director of the PCC with Mr Myler.  The Chairman of the Commission also discussed the matter on a number of occasions with the Chief Executive of News International, Mr Les Hinton.”

The PCC stated today:

“Any suggestion that further transgressions have occurred since its report was published in 2007 will be investigated without delay. In the meantime, the PCC is contacting the Guardian newspaper and the Information Commissioner for any further specific information in relation to the claims, published today about the older cases, which suggest the Commission has been misled at any stage of its inquiries into these matters.”

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Press Review Blog: Complaints, the PCC and accountability online

July 6th, 2009 | No Comments | Posted by Laura Oliver in Editors' pick, Newspapers

Matthew Cain uses a recent complaint made to the Press Complaints Commission (PCC) against the Sheffield Star – and how it was dealt with by the paper – as an in interesting case study on the pros of self-regulation and the difficulties of dealing with apologies online.

“The online reaction to the story is interesting, with a number of people recognising a problem with the article both on the newspaper’s own comment section and on sheffieldforum.co.uk. With the data that the newspaper captures in the comments section, it wouldn’t be too difficult for the paper to contact all of the people who commented and to draw attention to the correction,” writes Cain.

“This case shows some of the strengths of self-regulation: a successfully resolved complaint, a complaint submitted by a third party, a prominent correction offline and a free service for the complainants. However, it also shows the unresolved difficulties of correcting articles sufficiently quickly, making corrections to stories online, and the problems associated with making sure the right people are held to account.”

Full post at this link…

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BeatBlogging.Org: ‘UK news regulation stands in the way of newsroom convergence’

I’ve provided a guest post for BeatBlogging.org, the US-based site that looks at how to use social networks and other web tools to improve beat reporting. Using examples from various Journalism.co.uk pieces, I argue that it is very difficult to look towards coverged newsroom, under the hybrid regulatory systems with which we operate as UK-based publishers. Thoughts welcomed.

Read it in full over at the site. Here’s an extract:

We talk about converging newsrooms of the future that transcend boundaries between online, print and broadcast, but at a very fundamental level that process is impossible in the United Kingdom.

Martin Belam, information architect for the Guardian, recently emphasized that point in an interview with Journalism.co.uk:

“In a converged media landscape, it seems odd that [BBC's] Robert Peston’s blog is regulated by the BBC Trust, [Channel 4's] Jon Snow’s blog is regulated by Ofcom, and [the Guardian's] Roy Greenslade’s blog is regulated by the PCC.”

Now, Martin was actually wrong on the Jon Snow point: Ofcom does not regulate any television Web sites at all. That is to say, the brands which must adhere to a strict code for television content are completely unregulated online. Ofcom advises consumers to make complaints about online content to their Internet service provider.

The BBC Trust regulates the BBC online; the Press Complaints Commission (PCC) regulates newspapers, magazines and their online content.

And Stephen Fry, who – at the time of writing — is nearing half a million followers on Twitter? Or Guido Fawkes (aka Paul Staines) who has a loyal readership to rival most newspaper commentators? Well, they govern themselves – unless the law gets involved.

When the traditional media sectors go online, they’re regulated by their various bodies, and the ‘online-onlys’ only have the courts to worry about. Press publications have a less strict code than broadcasters, but online, broadcasters have more freedom than the press – though they don’t seem to be exercising it.

In a nutshell, a financial commentator from a newspaper has greater freedom than a financial commentator from a broadcaster, and an independent online-only financial commentator has the greatest freedom of all.

What happens when a bank crashes? Channel 4 and ITV can theoretically report how they like – online. The BBC must always answer to the BBC Trust. The newspapers must comply with the PCC code. Martin Lewis, of the MoneySaving Expert can, if he so chooses, be a law unto himself.

Same news and it’s all online but in very different guises. We might think people know the difference, but do they?

Full post at this link…

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MediaGuardian: OK! defends Jade Goody issue despite PCC complaints

March 19th, 2009 | No Comments | Posted by Laura Oliver in Editors' pick, Magazines

Press Complaints Commission (PCC) receives 20 complaints following OK! tribute issue to terminally ill Jade Goody.

Full story at this link…

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The PCC’s annual report 2008: visualised

March 18th, 2009 | 1 Comment | Posted by Laura Oliver in Journalism

The 2008 report from the Press Complaints Commission (PCC) released today suggests 4,698 complaints about British newspapers and magazines in total were received by the body last year – an increase of 8 per cent on 2007.

Other headline figures include: 1,420 rulings on different cases (+16 per cent on 2007); and 524 complaints for Matthew Parris’ Times comment piece on ’smug cyclists’.

We’ve created some basic visualisations of the figures from last year’s report using IBM’s Many Eyes – some screengrabs are below, but click on the image to see the graphics in their full interactive glory:

Possible breaches by clause in 2008

Potential breaches of the PCC code by clause

Formal rulings made by the PCC 2007 vs 2008

Graph showing formal rulings made by the PCC in 2008 and 2007

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MST response to Press Complaints Commission letter: “Suggestion of bad faith is entirely unjustified,” says Salz

Anthony Salz, who is chair of the Independent Press Review Group and also on the Board of the Media Standards Trust, has replied to a letter from the chair of the Press Complaints Commission, Sir Christopher Meyer, (February 19, 2009), which made criticisms of the MST review calling for reform of UK press regulation, published on February 9, 2009.

Wednesday 11th March

Dear Sir Christopher,

Thank you for your letter of 19 February.

We will, of course, take it into account in the second stage of the review. In the meantime I feel I should reply to some particular assertions you make about the report.

1 Bad Faith

You suggest that the review is not being undertaken in good faith because we did not ask you to contribute to what you describe as a strident report. This suggestion of bad faith is entirely unjustified. I also strongly object to your personalised attack on the Director of the Media Standards Trust (MST).

The MST is an independent registered charity. It operates much like any other think tank and receives funding by donations from Foundations and individuals. This has included grants from the Esmée Fairbairn Foundation, the Nuffield Foundation and the Joseph Rowntree Charitable Trust. It was set up to foster high standards in news on behalf of the public.

We state clearly in the report that it represents Part 1 of a two-stage review. The first part is an analysis of the current system of self-regulation (including, apart from the PCC, the legal cases, issues concerning user-generated content, the Motorman investigation, the challenge to achieve consistency of regulation and governance of regulators). This is based on publicly available information and on the findings of a recent YouGov poll that the MST commissioned.

No-one was formally consulted in the first stage. The analysis in Part 1 was always intended to start a debate and provide a basis from which we could consult widely. Consultation with the PCC alone in advance would have been inappropriate. We felt it important that Part 1 should not be influenced by a key body with a particular interest. The PCC has shown that it is, of course, well placed to obtain media coverage for its reply.

All members of the Review Group feel that there is a need for change and that the report facilitates a debate. We are keen that the PCC, those who have been involved with it and its stakeholders are part of that debate.

2 PCC Statistics

You claim that the report “fundamentally misinterpret[s] the PCC’s statistics”. Your letter cites one statistic in support of this claim – that less than 1 in 250 complaints is upheld in adjudication. This statistic is not in fact in the report, though it was mentioned by Sir David Bell on air. It derived from your 2007 Annual Report. Page 25 states that the PCC adjudicated in 32 cases of which 16 were upheld against newspapers, from a total of 4,340 complaints (equating to 1 upheld adjudication for every 271 complaints).

As your letter illustrates, the PCC’s figures and terminology are somewhat difficult to follow. The explanation in your letter is helpful, as is the recent addition to your website “the Facts behind the Figures”. Both show why readers of your published materials have had a hard time understanding what is going on. However you explain your terminology, 32 adjudications from 4,340 complaints is to me a small number of adjudications.

Our report acknowledges that you dispute the value of using adjudications as a measure (on page 28). We feel, nevertheless, that the number of adjudications is important – since it is the only public sanction the PCC has. Others have also argued for their importance. Professor Greenslade last year, for example, told the House of Lords Select Committee that “The failing of the PCC is the failing to adjudicate often enough”. Without adjudication, he went on to say, “newspapers escape censure and punishment too often when they actually at the final hour do some kind of deal to get themselves out of a mess, when they breach the rules as it were”.

3 Inaccuracy

You stated on air, and repeat in your letter, that the report has many inaccuracies. In addition to the 1:250 point above, you cite only the statement that the ASA was modelled on the PCC. You are right: it was in fact modelled on the Press Council, the predecessor to the PCC (Richard Shannon, A Press Free and Responsible, p.13). The substance of the point still stands but we will, of course, correct the reference.

4 2007 Select Committee

In your letter you criticise the report for failing to mention the Select Committee on Culture, Media and Sport, 2007. You suggest that this Select Committee makes the PCC accountable. The CMS Select Committee has led important examinations of aspects of self-regulation although it is not constituted to hold the PCC to account. Select Committees are held at irregular intervals and the Committee ‘chooses its own subjects of inquiry’ (from its website). The 2007 Select Committee, for example, focused closely on the issues raised by the harassment of Kate Middleton, Clive Goodman’s conviction, and Operation Motorman.

Reference to the 2007 Select Committee report might have been useful. It expressed concern about the ‘complacency of the industry’s reaction to evidence presented by the Information Commissioner showing that large numbers of journalists had had dealings with a private investigator known to have obtained personal data by illegal means’ (p.3). It went on to say ‘we are severely critical of the journalists’ employers for making little or no real effort to investigate the detail of their employees’ transactions. If the industry is not prepared to act unless a breach of the law is already shown to have occurred, then the whole justification for self-regulation is seriously undermined’ (p.3).

It said that the current form of press self-regulation offered more protection than relying exclusively on the law. This is important and should indeed be a purpose of self-regulation. It noted (as we do in our report) that the Press Complaints Commission ‘has evolved’, and said that it had ‘become a more open body which provides a better service to complainants’. However, it also made clear that ‘This Report is not a broad look at whether the system of self-regulation as currently operated by the industry is the best way to curb unjustified practices and punish those who publish material obtained in such ways. To reach a properly informed view on such a complex subject would require more time and more evidence’ (p.5).

The same Select Committee concluded its Summary by saying that ‘The system for regulation of the press raises serious and complex issues which may merit a broader investigation than we have been able to undertake here. We believe that this is a subject which… deserves careful examination in the future’ (p.4).

These statements, taken together, both acknowledge positive changes in the PCC and support the case for a broader review of press self-regulation.

5 Some Substantive Questions

You say the PCC must give priority to the forthcoming hearing of the Select Committee. After this, I would be interested to meet with you and your colleagues to hear the PCC’s views on some of the substantive questions that are raised about future press regulation. For example:
•    Is it sufficient that the PCC’s constitution essentially sets it up only as a complaints-handling body?
•    Would it not be preferable to avoid having working editors on the Press Complaints Commission (as distinct from those who have worked in journalism)?
•    Would the position of the PCC as a regulator be assisted if it could be given greater powers to ‘enforce’ its decisions for the benefit of a complainant, making it more ‘competitive’ with the legal route?
•    Would you consider that there should ideally be some structure for independent appeal against a decision made by the PCC?
•    How might the PCC change in order to meet growing expectations of public accountability (expectations that are fed by the press)?
•    Why should the PCC not be covered by the Freedom of Information Act (assuming that it would be possible to protect the privacy of complainants who wanted it)?
•    Is there any reason why the PCC should not make its sources of revenue transparent?

We have been clear that our first report is a starting point for debate. Though I welcome your response, I do not accept your characterisation of our report.

I look forward to a discussion in the coming months of the issues raised about the future shape of press regulation.

Yours sincerely,
Anthony Salz

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