Malcolm Coles: Gordon Brown letter – Sun misjudges readers’ mood

This is a cross-post from Malcolm Coles’ website www.malcolmcoles.co.uk.

Update: There are suggestions on a Guardian story that the Sun moderators haven’t been putting through comments that are critical of the Sun’s position …

Is the Sun censoring pro-Brown comments?

Original post
The Sun is running a campaign against Gordon Brown. But I’ve analysed the comments on its website – and readers disagree with its stance by a ratio of more than 3 to 2.

Gordon Brown letter story in the Sun

The paper has exploited the grief of Jacqui Janes over her son Jamie’s death in Afghanistan to attack the PM – because his handwritten letter of condolence was supposedly disrespectful due to sloppy writing and (disputed) spelling errors.

It’s loathsome journalism that ignores the effect of his disability (the PM is blind in one eye).

And it seems Sun readers are mostly on the Prime Minister’s side.

Of the 100+ comments on the story (don’t worry, I’ve nofollowed those links) when I checked, 111 expressed a view for or against Jacqui Janes or Gordon Brown (the rest commented on other issues or corrected people’s spelling errors). Of these:

• 42 were anti Gordon or pro the Sun’s stance.
• 69 were pro Gordon or anti the Sun’s stance.

So that’s more than 60 per cent who don’t agree with the Sun, and less than 40 per cent who do.

Sample comments from those who agree with the Sun’s stance:

Comments agreeing that Gordon Brown is “discusting”

Some comments from those opposing it:

Comments defending Gordon Brown

Conclusion
The Sun is channeling this woman’s grief into a personal attack on the Prime Minister.

It’s refusing to make allowances for his disability (maybe we could next attack the war wounded for being workshy benefit scroungers?).

And it’s facilitating her breaking data protection laws by releasing a recording of a private phone call.

The whole thing is sickening – let’s hope that observing its readers’ reactions will lead to an end to this (not that this happened in the Jan Moir case) – and preferably prosecution of the Sun over the data protection offence.

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• Sun apologises for spelling Jacqui Janes’ name wrong…
• Buscombe continued: ‘We have a dysfunctional democracy’
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• Was Sarah Brown a Fabulous guest editor?

Malcolm Coles: Growth of newspaper Twitter accounts running out of steam

This is a cross-post from Malcolm Coles’ personal website. You can read other posts by Coles on the Journalism.co.uk Editors’ Blog at this link.

UK national newspaper Twitter accounts are continuing to grow – but at an ever slower rate, according to the latest figures for the 130 accounts I’m tracking:

• July to August growth: 17 per cent
• August to September growth: 17 per cent
• September to October growth: 13.1 per cent
• October to November growth: 8.3 per cent
  

The detail
These 130 accounts had 1,801,811 followers on November 2, up by 137,568 from 1,664,243 on October 1. Of that increase, 95,007 (or 69 per cent) was for the @guardiantech account (which benefits from being on Twitter’s suggested user list).

(NB – the Telegraph seems to have deleted its badly spelled @TelegraphScienc account, so I’ve restated October’s figures to be for 130 accounts, rather than the 131 I used to track).

The biggest mover was @MirrorFootball, up 11 places to 81st (from 455 to 809 followers), suggesting the Mirror is finally making some use of Twitter (most of its other accounts are near the bottom – and only appear to have moved up a place because of the demise of the Telegraph’s Science account).

As ever, the full spreadsheet is here or you can see the iframe below.

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• Malcolm Coles: How US traffic is vital for UK newspaper sites

#Tip of the day from Journalism.co.uk – ‘nofollow’ links

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How the Guardian and Telegraph overtook the Mail in latest ABCe traffic report

This post originally appeared on Malcolm Coles’ blog at this link.

June 2009 saw the Mail Online unexpectedly overtake both the Guardian and Telegraph in the ABCes with the most monthly unique users partly on the back of US traffic and Michael Jackson stories, a position it held for both July and August.

Fast forward to September and the story is the same as earlier in the year – Guardian 1st, Telegraph 2nd and Mail 3rd. So what changed from June to September? To find out, I’ve compared the ABCe figures for UK and foreign visitors in June and September. The difference between the Guardian’s performance and that of the Telegraph and Mail is revealing.

Analysis: The Guardian has seen significant growth in the UK AND abroad.

Table: September unique visitors (millions) and percentage change since June

The Guardian’s total visitor numbers grew 14 per cent from June to September (up from 29m to 33m). There was a 17 per cent increase in UK visitors and a 12 per cent increase in visitors from abroad. This makes it the most popular online newspaper in the UK by some way (it’s 2.4m ahead of the Mail in second place).

UK visitors accounted for 36 per cent of the total in September (barely changed from 35 per cent in June).

Analysis: Telegraph sees growth overseas

Table: September unique visitors, percentage change since June

The Telegraph has also seen a 14 per cent increase in total visitors from June (27.2m) to September (31m).

However, the geographical breakdown is revealing – its UK unique visitor numbers are down one per cent from June to August but its overseas visitors are up 22 per cent (from 18m to 21.9m). It’s now the most visited UK newspaper abroad – but only the 3rd most visited inside the UK.

As a result, the proportion of its visitors that comes from the UK has fallen from 34 per cent to 29 per cent – the lowest of any UK newspaper (the Mail held this honour back in June).

The Telegraph saw the biggest increase in overseas visitors of any newspaper – but because its UK traffic fell, the Guardian beat it into 2nd place.

Analaysis: Mail Online records UK growth only

Table: September unique visitors, percentage change since June

The Mail’s traffic stood fairly still between June and September – it had 30m visitors last month, up just two per cent on three months ago. But its story is the reverse of the Telegraph’s.

The Mail saw strong UK growth – up 14 per cent to 9.5m visitors in three months. Overseas visitors, however, fell by 2 per cent to 20.6m. As a result, it now gets 32 per cent of its visitors from the UK (up from 28 per cent in June).

And the rest …

As for the others:

• The Sun is down to 23m visitors in September, an 8 per cent fall over 3 months. A 15 per cent collapse in overseas visitors couldn’t make up for a 3 per cent increase in UK users.
• The Times is a story of decline – 13 per cent down overall, with a 10 per cent fall in the UK and a 14 per cent fall from overseas.
• The same is true of the Mirror Group (down 5 per cent overall) and the Independent (down 6 per cent overall) but to a lesser extent.

This table has all the stats. If you can’t see the iframe, you can see the full spreadsheet here.

The Express doesn’t take part in the ABCes. The FT does not participate every month.

Journalism.co.uk ABCes coverage at this link…

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• Malcolm Coles: Michael Jackson’s kids made the Daily Mail the most visited UK newspaper site in June
• Malcolm Coles: How US traffic is vital for UK newspaper sites
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• Guardian: Mail website has most overseas users

#JanMoir: Where have the adverts gone?

Now this is odd: some of the adverts have disappeared from Jan Moir’s infamous-in-one-day Stephen Gately article, originally titled ‘Why there was nothing ‘natural’ about Stephen Gately’s death’. Could it be blogger and SEO consultant Malcolm Coles’ campaign rallying the Twitter troops to bombard the various advertisers on the page, that persuaded the Mail to remove the ads? Journalism.co.uk will seek the answer…

Update: NMA reports that the Mail has indeed pulled the adverts, according to Mail Online MD James Bromley; we still await a response. We should also note, as indicated in the comments below, some other factors contributed to the pressure: urban75, @stephenfry and Newsarse.com, and a Facebook group. Please add any more examples below.

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Malcolm Coles: Rate of growth slows for newspaper Twitter accounts

This is a cross-post from Malcolm Coles’ website www.malcolmcoles.co.uk.

National UK newspapers had 1,665,202 followers for their Twitter accounts at the start of October – an increase of 193,266 on September 1 (when they had 1,471,936).

The rate of growth has slowed, however. This is a monthly increase of 13.1 per cent, compared with 17 per cent from August 1 to September 1, and also from July 1 to August 1.

What’s more, 151,555 of the increase (or 78 per cent of the total) is down to just one account – that of @guardiantech (which owes its popularity to its place on the Twitter Suggested User List). Indeed, of the 131 accounts I’m tracking, 51 have fewer followers than me!

You can see the full table here, or below.

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Malcolm Coles: ‘Cervical cancer jab reports show the newspapers have learned nothing from MMR’

The UK media have learned nothing from the debacle over the MMR vaccine, argues internet and media consultant Malcolm Coles on his blog.

“They are continuing their habit of undermining public-health initiatives with their latest scare story about the safety of the cervical cancer jab, after the tragic death of a schoolgirl who had the vaccine the same day.”

Full post at this link…

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How sticky are UK newspaper sites? 62.8 per cent of users look at just one page, says Alexa

This is a cross-post from Malcolm Coles’ personal website, and first appeared here. You can read other posts by Coles on the Journalism.co.uk Editors’ Blog at this link.

Visitors to UK newspaper sites look at an average of 2.5 pages a day, according to data from Alexa [click through from chart below]. But 62.8 per cent of users look at just one page.

In terms of daily page views per user, the Sun (4 pages), Guardian (3.1) and Telegraph (2.9) are above average. Visitors to the Mail site look at just 2.4 pages a day – so while the Mail may have come top in the July ABCe figures, maybe its large number of overseas visitors aren’t staying to look round the site.

• Better than average figures are in bold.
• The bounce rate is the percentage of visits that consisted of just one page (so a low number is good).
• These figures are 3-month averages. These change on a daily basis at Alexa – so they may have altered slightly by the time you check. Click the papers’ names to see the current data.
• The overall average at the bottom is a simple average – it has not been weighted by traffic.

Page views vs bounce rate
The table is ranked by daily page views per user. The bounce rate is another measure of stickiness. It doesn’t exactly correlate with page views, as papers may have differing proportions of loyal, engaged users who visit lots of pages. The more pages that these users visit, the better the page view figure – but they won’t affect the bounce rate.

The Telegraph has a worse bounce rate than the sites near it in the table, perhaps because the great success with its Digg tool doesn’t always lead to multi-page visits?

Using Alexa data
There are issues with using Alexa data like this as it underrepresents UK users, who may have differing usage patterns to other visitors. However, as it seems to underrepresent them more or less equally, the rankings should be ok, even if the absolute figures are all out by the same margin.

Oh, and all the papers are doing better than me! Visitors to my own blog look at 1.5 pages a day and I have a 76 per cent bounce rate (which gets a bit worse when I publish things like Tweets people pray their bosses doesn’t see).

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Malcolm Coles: How US traffic is vital for UK newspaper sites

This is a cross-post from Malcolm Coles’ personal website. You can read other posts by Coles on the Journalism.co.uk Editors’ Blog at this link.

The latest figures for UK users from the audited ABCes together with Compete’s figures for American site usage show how USA traffic is vital for UK newspaper sites.

On average, US traffic is 36.8 per cent of the UK traffic (i.e. there is just over one US visitor for every 3 UK visitors). The figure for the Telegraph is slightly higher (44.5 per cent) and for the Mail it’s a massive 62.5 per cent.

These figures are all for June 2009. The FT wasn’t audited in June’s ABCes. The Express isn’t in the ABCes.

They are further proof that the Mail’s success in the June ABCes was driven by American searches for Michael Jackson’s kids.

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Malcolm Coles: Michael Jackson’s kids made the Daily Mail the most visited UK newspaper site in June

This is an edited cross-post from Malcolm Coles’ personal website:

The Daily Mail surprisingly overtook the Telegraph and Guardian in the June ABCes – with more unique visitors than any other UK newspaper.

However it was only 4th in terms of UK visitors. Figures from Compete.com, which tracks Americans’ internet use, suggest that, of the 4.7 million unique users the Mail added from May to June, 1.2 million were from the USA. American and other foreign visitors searching for Michael Jackson’s kids – the Mail tops google.com for a search on this – drove this overseas growth.

US traffic to UK newspaper sites
This is what happened to US traffic for the ‘big three’ UK newspaper websites from May to June, according to Compete.com’s figures:

• Guardian: up from 3.4m to 3.7m – a rise of 300,000 or 9 per cent.
• Telegraph: up from 3.7m to 4.1m, a rise of 500,000 or 11 per cent.
• Daily Mail: up from 4.0m to 5.2m, a rise of 1,200,000 or 30 per cent.

This dramatic increase in traffic, compared to its rivals, from May to June helps explains how the Mail leapfrogged the Guardian and Telegraph.

Google.com was the main referrer to the Mail – responsible for 22.7 per cent of its traffic. More on this below. Next up was drudgereport.com [a large US news aggregation site], followed by Yahoo.com and Facebook.com.

What was behind this rise in US traffic?
So what led to this sudden increase for the Mail? Compete also shows you the main search terms that lead US visitors to sites.

Top five search terms that lead US visitors to the Guardian

• Guardian/the guardian: 2.6 per cent
• Michael Jackson: 0.9 per cent
• Swine flu symptoms: 0.6 per cent
• Susan Boyle: 0.6 per cent

Top five search terms that lead US visitors to the Telegraph

• Michael Jackson: 2.5 per cent
• Susan Boyle: 0.8 per cent
• Swine flu symptoms: 0.7 per cent
• Daily Telegraph: 0.6 per cent
• Michael Jackson children: 0.5 per cent

Top five search terms that lead US visitors to the Daily Mail

• Daily Mail/Dailymail: 9.9 per cent
• Michael Jackson (or Jackson’s) children: 2.9 per cent
• Michael Jackson’s kids: 1.3 per cent

What does this tell us?
The Guardian’s top five search terms, as suggested by Compete.com, accounted for just 4.7 per cent of its search traffic. The Telegraph’s top five for 5.1 per cent.

But the Mail’s top 5 accounted for a massive 14.1 per cent – split between searches for its brand name and for Michael Jackson’s kids (and outside the top five there may have been many other MJ-related terms).

Its search traffic in June is heavily skewed to these two search terms in the USA – and elsewhere in the world, I think it’s reasonable to presume.

Can this last?
Searches in the USA for ‘Daily Mail’ have been fairly consistent over the last few months according to Google Insights. I don’t know why so many people do this compared to other newspapers.

But I do know that interest in Michael Jackson’s kids is going to die down. This graph shows how there was a huge and sudden surge in searches for his children and kids after he died. The graph shows just two search terms – there are likely to be many others, and so a significant proportion of the Mail’s overseas traffic increase is down to search terms related to Jackson’s offspring.

This increase in searches translates into traffic for the Mail because it is currently TOP for a search on ‘Michael Jackson children’ at google.com and 3rd for kids (it’s also top in Google India for a search on his children, and India is the next most common source of traffic to the Mail after the UK and USA).

So all this data suggests that the Mail’s top spot in June’s ABCes is built on US and other worldwide search traffic around Jackson’s children – the massive peak in late June and again around his funeral in early July.

Once people stop searching for these terms, this traffic will disappear. The Mail may still top July’s ABCes on the back of this traffic – but it’s hard to believe it will still be top in August.

Methodology
You can, of course, pick holes in this argument.

The three MJ’s kids search terms account for 4.2 per cent of Google traffic, which accounts for 22.7 per cent of 5.2 million visitors – so about 50,000 users.

But I think it’s reasonable to assume that there are more search terms outside the top five; there are other search engines; and that the other sources of traffic, such as people sharing links on Facebook and news aggregators, will also partially be about Jackson’s children.

Plus this is the only publicly available data that I’m aware of, and this is the story it seems to be telling.

Similar posts:

• Malcolm Coles: How US traffic is vital for UK newspaper sites
• How the Guardian and Telegraph overtook the Mail in latest ABCe traffic report
• How sticky are UK newspaper sites? 62.8 per cent of users look at just one page, says Alexa
• Guardian: Mail website has most overseas users
• OJR: Using Google Trends to fine-tune your news website